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A secured site does not display all information it should in order to sign-in.

  • 1 reply
  • 2 have this problem
  • 43 views
  • Last reply by cor-el

df1961
df1961

After entering my user ID the site next displays a security question with an entry box for the answer. The problem is that the security box is displayed, BUT NOT THE QUESTION. I am unable to get past this part on the sign-in process in order to log on to the site. Am I missing a plug-in or a setting?

After entering my user ID the site next displays a security question with an entry box for the answer. The problem is that the security box is displayed, BUT NOT THE QUESTION. I am unable to get past this part on the sign-in process in order to log on to the site. Am I missing a plug-in or a setting?

All Replies (1)

cor-el
cor-el
  • Moderator

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

See also http://kb.mozillazine.org/Websites_look_wrong