Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird will not like with Gmail acct after Google password change

  • 2 replies
  • 1 has this problem
  • Last reply by weswrit
  • Solved

I'm running Thunderbird most recent version. After changing my Google password, I can no longer connect through Thunderbird to Gmail. I've tried uninstalling Thunderbird and reinstalling. I've tried deleting the Gmail acct info from Thunderbird and setting it up again. I get the pick IMAP screen, enter my new Google password, then get a Google 400 error stating "The server cannot process the request because it is malformed. It should not be retried."

Any ieas?

I'm running Thunderbird most recent version. After changing my Google password, I can no longer connect through Thunderbird to Gmail. I've tried uninstalling Thunderbird and reinstalling. I've tried deleting the Gmail acct info from Thunderbird and setting it up again. I get the pick IMAP screen, enter my new Google password, then get a Google 400 error stating "The server cannot process the request because it is malformed. It should not be retried." Any ieas?

Chosen solution

What is your operating system? What version of Thunderbird?

(Are you saying you cannot even set up your Gmail account? Or that your already-set up account can't log on? I wrote the below before re-reading your post and had in mind the latter scenario, although the parts about removing cookies and passwords are still relevant. Please let me know if I'm off-base.)

First of all, uninstalling/reinstalling Thunderbird almost never solves this kind of problem. That's because all of your specific email account information is stored in your Profile, which isn't touched by a reinstall.

In your case, you should first confirm that your Gmail settings are correct. My working settings are:

Incoming Server Type: IMAP Mail Server Incoming Server Name: imap.gmail.com Port: 993 User Name: <my email address> Connection Security: SSL/TLS Authentication method: OAuth2

SMTP Server Name: smtp.gmail.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: <my email address>

Next, confirm that cookies are allowed (see <Settings | Privacy & Security | Privacy | Web Content> and enable "Remember websites" and Accept cookies from sites". While you're there, click the "Show Cookies" button and remove any Google and Gmail cookies you find there.

Next, right below that you'll find the Passwords section. Click the "Show Passwords..." button. Remove all saved passwords for that Gmail account. There may be several listed.

Now restart Thunderbird (this may not be necessary, but it can't hurt.) When Thunderbird next tries to retrieve messages, Gmail should present you with a window asking for your credentials, and hopefully, it will like them this time.

Read this answer in context 👍 0

All Replies (2)

Chosen Solution

What is your operating system? What version of Thunderbird?

(Are you saying you cannot even set up your Gmail account? Or that your already-set up account can't log on? I wrote the below before re-reading your post and had in mind the latter scenario, although the parts about removing cookies and passwords are still relevant. Please let me know if I'm off-base.)

First of all, uninstalling/reinstalling Thunderbird almost never solves this kind of problem. That's because all of your specific email account information is stored in your Profile, which isn't touched by a reinstall.

In your case, you should first confirm that your Gmail settings are correct. My working settings are:

Incoming Server Type: IMAP Mail Server Incoming Server Name: imap.gmail.com Port: 993 User Name: <my email address> Connection Security: SSL/TLS Authentication method: OAuth2

SMTP Server Name: smtp.gmail.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: <my email address>

Next, confirm that cookies are allowed (see <Settings | Privacy & Security | Privacy | Web Content> and enable "Remember websites" and Accept cookies from sites". While you're there, click the "Show Cookies" button and remove any Google and Gmail cookies you find there.

Next, right below that you'll find the Passwords section. Click the "Show Passwords..." button. Remove all saved passwords for that Gmail account. There may be several listed.

Now restart Thunderbird (this may not be necessary, but it can't hurt.) When Thunderbird next tries to retrieve messages, Gmail should present you with a window asking for your credentials, and hopefully, it will like them this time.

Thanks for the reply. Turns out all that had to happen was enabling cookies so the OAuth token could download and set. Absolutely simple fix -- if only all the error messages could have said that!

Thanks again!

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.