Thunderbird Community Forum

I have Thunderbird 142-esr on a Windows 11 computer with two users in separate Windows users account. The second user (my wife) suddenly had her gmail login stop working on TB, even though it continued working on all other devices. The symptom was that the inbox would hang trying to log on to gmail, although no error messages appeared.

My account worked normally throughout this time.

After trying less destructive fixes such as closing the application, logging off, and restarting Windows, I guessed there was an issue with her account, possibly a corrupted file. So I deleted her gmail account. When I tried to create a new account, TB accepted her credentials and the Google login came up. I successfully authenticated to Google, but installation failed when I returned to the TB new account screen. After a long wait, TB issued an error message saying the password or user name was bad.

I did two tests to isolate the problem. First, I attempted to install my wife's gmail account in my Windows TB instance. That failed in the same way. Second, I attempted to install my gmail account on her Windows instance. That worked. I concluded there was nothing wrong with her instance of TB. I thought it might be an issue with her password, although Google has never asked her to change it, and there haven't been issues logging on outside of TB. Her password did not meet Google's current requirements, so I changed it to 12 characters, mixture of upper/lower case, numerals, and special characters. That worked.

Unfortunately, during the process, I lost her settings, and it took a while to recover them from backup media.

I'm posting this more to ask if others have experienced such a problem than as a request for help, as I think the underlying issue is now resolved. Because it may be some kind of malignant interaction between TB and gmail, I thought it might be worth reporting as well.

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