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Cannot login to iCloud account

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  • 26 views
  • Last reply by jbr

robert rogers
robert rogers
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I am suddenly unable to login to my iCloud account using Mozilla Firefox. I was always able to do so before now. I am able to login using Microsoft Edge browser. I have disabled the Firefox pop-up blocker but still not working. When I input my username and password, iCloud sends me an authentication code... but that next pop-up screen from iCloud having a place to input the code does NOT pop-up, so I cannot enter the code. That pop-up screen comes up in MS Edge. Any help is appreciated!! I'm running Windows 10

I am suddenly unable to login to my iCloud account using Mozilla Firefox. I was always able to do so before now. I am able to login using Microsoft Edge browser. I have disabled the Firefox pop-up blocker but still not working. When I input my username and password, iCloud sends me an authentication code... but that next pop-up screen from iCloud having a place to input the code does NOT pop-up, so I cannot enter the code. That pop-up screen comes up in MS Edge. Any help is appreciated!! I'm running Windows 10

All Replies (3)

Kiki
Kiki
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Mozilla Staff
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Hi Robert,

Thanks for your report! Please know that our team is looking closely into this. It's currently the top priority for our Web Compatibility team. We appreciate your patience we we work on an update.

Helpful?

jbr
jbr
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Using a private browsing window, or clearing site data is reported to help to be able to log in again.

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jbr
jbr
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Apple has reported it is fixed now. Should be working again normally.

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