Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox can't open Gmail

  • 3 replies
  • 0 have this problem
  • 9 views
  • Last reply by RudeBoy8066

RudeBoy8066
RudeBoy8066

I searched the forums and found a few similar entries but i couldn't see any solution so far. Whenever i try to open my inbox the page initially loads and shows the progress bar but after the progress hits 100% it just hangs there and nothing happens. See screenshot please. Gmail works normally in other browser (MS Edge) and my Android phone. I've been experiencing this issue for more than a month now. Not sure exactly when it started. Probably with v134. Installing v135 fresh didn't change anything. This is one of the most persistent issues i've experienced about browsers. I use Avast AV but all browser modules are disabled + web shield disabled.

So far i tried these steps to no avail: - Clear cache and history - Clear whole site data by using "forget site" feature - Clear cache and cookies using the padlock icon next to the search bar - Disable/enable hardware acceleration - Disable/enable javascript (gmail requires javascript to work anyways) - Disabled all add ons/extensions, tried safe mode - Reinstalled firefox after uninstalling and deleting any left over folders

My system specs: - Windows 10 pro 22h2 x64 - ASrock B450M HDV R4 Mainboard - AMD Ryzen R5 3600X CPU - AMD RX 6600 GPU - 16 GB DDR4 3000 RAM, 250 GB M2 SSD

I searched the forums and found a few similar entries but i couldn't see any solution so far. Whenever i try to open my inbox the page initially loads and shows the progress bar but after the progress hits 100% it just hangs there and nothing happens. See screenshot please. Gmail works normally in other browser (MS Edge) and my Android phone. I've been experiencing this issue for more than a month now. Not sure exactly when it started. Probably with v134. Installing v135 fresh didn't change anything. This is one of the most persistent issues i've experienced about browsers. I use Avast AV but all browser modules are disabled + web shield disabled. So far i tried these steps to no avail: - Clear cache and history - Clear whole site data by using "forget site" feature - Clear cache and cookies using the padlock icon next to the search bar - Disable/enable hardware acceleration - Disable/enable javascript (gmail requires javascript to work anyways) - Disabled all add ons/extensions, tried safe mode - Reinstalled firefox after uninstalling and deleting any left over folders My system specs: - Windows 10 pro 22h2 x64 - ASrock B450M HDV R4 Mainboard - AMD Ryzen R5 3600X CPU - AMD RX 6600 GPU - 16 GB DDR4 3000 RAM, 250 GB M2 SSD
Attached screenshots

Chosen solution

Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

You can also boot to safe mode with networking and see what happens. UNINSTALL the Avast AV, reboot, and try again. Testing the VM without Avast should show you that the issue is Avast. It works for me. see screenshot

Read this answer in context 👍 1

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Chosen Solution

Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

You can also boot to safe mode with networking and see what happens. UNINSTALL the Avast AV, reboot, and try again. Testing the VM without Avast should show you that the issue is Avast. It works for me. see screenshot

Helpful?

RudeBoy8066
RudeBoy8066 Question owner

jonzn4SUSE said
Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ You can also boot to safe mode with networking and see what happens. UNINSTALL the Avast AV, reboot, and try again. Testing the VM without Avast should show you that the issue is Avast. It works for me. see screenshot

Well, my mind is blown because these didn't work. The issue still persists. Uninstalled Avast, activated Sandbox, restarted and it is still the same. I'm baffled because the issue persists even in the fresh sandbox.

Helpful?

RudeBoy8066
RudeBoy8066 Question owner

jonzn4SUSE said
Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ You can also boot to safe mode with networking and see what happens. UNINSTALL the Avast AV, reboot, and try again. Testing the VM without Avast should show you that the issue is Avast. It works for me. see screenshot

UPDATE! I just received v136 update and it magically fixed the problem. Now can open gmail and it loads very fast too! I could not identify the issue though. Anyway, thank you for the assistance. Closing this as solved.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.