Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't sign on to primary account email

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by CinnamonG

CinnamonG
CinnamonG
more options

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can't sign in to the Firefox account using your old (primary) email address and then change the primary email address on the settings page?

In case of issues try to log in to the Firefox Account via this website.

CinnamonG
CinnamonG Question owner
more options

No because Firefox sends a verification message to the email address which I no longer have access to