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FireFox window goes black after Windows 10 update

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  • Last reply by Shadow110

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After windows 10 updates (KB4025342) & (KB4022405) my firefox browser just goes all black after a few minutes of browsing. The window tab at the top is still there and I can see mu cursor but the rest of the screen is black and unresponsive. I can x out of the window and reopen firefox but this happens after about every 5 - 10 minutes of browsing regular web pages.

After windows 10 updates (KB4025342) & (KB4022405) my firefox browser just goes all black after a few minutes of browsing. The window tab at the top is still there and I can see mu cursor but the rest of the screen is black and unresponsive. I can x out of the window and reopen firefox but this happens after about every 5 - 10 minutes of browsing regular web pages.

Chosen solution

By the looks of your Video Drivers info supplied it seems that there is a mix of proper drivers and MS drivers. Please Update your Video drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

As Microsoft will replace drivers again and other drivers also you can check this out : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Please let us know if this solved your issue or if need further assistance.

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Chosen Solution

By the looks of your Video Drivers info supplied it seems that there is a mix of proper drivers and MS drivers. Please Update your Video drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

As Microsoft will replace drivers again and other drivers also you can check this out : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Please let us know if this solved your issue or if need further assistance.