As you may have noticed, the "Clear history when Firefox closes" function has a Settings button to the right where you can specify what to clear. Try minimizing this feature to only remove the following and see whether it helps:

• Browsing & Download History
• Cache

If that allows you to retain your GN settings, then you could try adding other types of history one at a time to see which one is the culprit.

Don't remove Site Preferences. While probably not related to this issue, that is where Firefox stores your site-specific permissions (popups allowed, cookies blocked, etc.) and you probably don't want to have to keep resetting those.

oops wrong thread, Thanks Jefferson

Contributors Please note that Firefoxfan1 has multiple open current issues, so you may find answers or useful information in the other threads

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I probably should have also mentioned, that now, even if I leave the privacy settings at their default "remember history" FF still refuses to remember gmail accounts and pws.

I did try setting up the way you suggested jscher2000 but had the same result.

Hi JoBlow, I don't use this extension, but I suspect it may be using Firefox's password store. After re-entering your credentials, could you check here:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Security. On the right side, click the "Saved Logins" button and check whether that login is stored there.

(If so, have you set a Master Password? More on that: Use a Primary Password to protect stored logins and passwords)

I can't think of a reason for stored logins to be cleared between sessions, that's not considered part of history. Perhaps a utility program like Advanced SystemCare is "cleaning" between sessions.

Security>Saved Logons has two entries: a refresh token and an Access token.

I'm afraid to remove these because the addon is working in the original profile that is set to "remember history"

I'm trying to create a new profile where the history/privacy setting is set to custom so I can clear my history after a session.

Does each profile have it's own settings?

JoBlow said

Security>Saved Logons has two entries: a refresh token and an Access token.

I'm afraid to remove these because the addon is working in the original profile that is set to "remember history"

I didn't say to remove them... I said to see whether they were still there after you exit Firefox and start it up again.

I'm trying to create a new profile where the history/privacy setting is set to custom so I can clear my history after a session.

Does each profile have it's own settings?

Each Firefox profile has its own settings, as long as you do not Sync them all together. For quick reference:

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using the Run dialog or system search box, paste the following and press Enter:

firefox.exe -P

Don't delete anything here!

Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like TEST2016, and skip the option to relocate the profile folder. After creating the profile, select it and start Firefox in that profile.

From there, you know how to customize and add extensions... any better luck with this profile? Still good luck after shutting down and restarting Windows?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

Yes Jscher2000, that is how I created a new profile. When I go into the new profile's security/savedlogins there are no entries. I think they are for calendar and reminderfox addon however. They have dates about a year apart. Would it be helpful if I uploaded the troubleshooting information page from the help file? Which profile should I use to do this?

Um, hold on, I finally went and looked up this extension. Its description says:

• "Multiple account (or label) Gmail notifier (without storing passwords)"
• "No requirement to enter your credentials."

So this extension seems to work by piggybacking on your open Gmail session. Just to confirm, are you still logged into Gmail when the notifier stops working, or are you also logged out of Gmail? If you are logged out of Gmail unexpectedly, it's possible that the Google cookie used to keep you logged in is getting cleared between Firefox sessions. This could occur in a number of ways:

• General cookie permission set to "Keep until: I close Firefox" with no site-specific permission for Gmail
• General cookie permission set to "Keep until: they expire" but there is a different site-specific permission for Gmail
• Clear history when Firefox closes has Cookies set for clearing
• An add-on is overriding normal cookie management

Well, like I said, I usually just close the whole browser down and get the you have "X" number of tabs open are you sure? And yes to close. I've been using this addon for around 2 years now and never had this much trouble with it.

I hear what you're saying about cookies and all these settings, but remember, even if I take the new profile and leave it at the default setting of "remember history" the addon in the new profile will not remember the pws. The original one, also on setting of "remember history" however, does work. So do you think I should still explore cookies and all?

BTW, thanks very much for all your help with this issue.

Gmail Notifier doesn't store your Gmail login, so it can't be forgetting your Gmail login. From what I can tell -- having not installed it myself -- Gmail Notifier piggybacks on your Gmail session. Hence my question:

When you exit Firefox, start it up again, and go back to Gmail, are you logged into your Gmail account(s)?

Are there different answers for different profiles?

Before I answer, let me preface by explaining how this operates when working correctly. You simply double-click the GN icon and select/click the account you want to open.

when I exit Firefox, and start it up again:

On the original profile, it works perfectly. No need to login to google accounts, you just click on the account and it opens. When I close down the browser, regardless of how many account tabs I have open, and then reopen the browser, it works as it should remembering all the accounts.

On the new profile I made, I can see all the names after setting up, and each account works, but once I close the browser down, all of the accounts are lost. So when I reopen the browser and hover over the icon, I do not see any account names.

If you have Firefox why not try it yourself. You might like it if you can get it working. The only thing is you will need to go into settings and enter "inbox" without the quotes for each account.

I created a new profile, installed Gmail Notifier and tested it with two Gmail accounts and default settings. As with your other profile, no problem, so I started changing things:

• Turned off history, deleted history from the Library dialog: no effect
• Logged out of Gmail but didn't close Firefox: GN retains the email address(es) and in my test, the first 20 messages fetched for preview, but is unable to fetch any more
• Logged out of Gmail, exited Firefox, then started up again: GN is unaware of any mail accounts
• Delete all cookies and wait the interval for Gmail Notifier to check for mail: notification stops and icon connects to a general Gmail page

In general preferences (about:config or prefs.js), GN stores any specific box you select for monitoring (e.g., "inbox") but not the corresponding email address. I checked numerous other Firefox data files and did not find the address anywhere.

So this is consistent with my earlier belief that GN simply piggybacks on your currently live Gmail sessions. If those sessions are live, GN should find them; if they have ended, GN doesn't find them. Is your experience different -- does GN fail to find live Gmail sessions?

Hi jscher2000,

I worked on this again this morning. I started with a clean profile and left it at the default of "remember history." I did everything the same as last time, but this time when I signed into the first gmail account I did not uncheck the remember this account checkbox as instructed to do. To my surprise, when I shut down the browser and reopened it, GN remembered the accounts. I moved on to changing from "remember history' to "custom history" unchecking remember browsing and passwords, and also checking clear history when closing FF. I shut down the browser and reopened, and sure enough GN again remembered the accounts. I next added in 4 more accounts and tested, and it again worked. The only thing I can think of is that this version required being signed in to the first gmail account. If I have time, I'm going to create another profile and verify this. Thanks again for your help, it kind of led to the answer.

JoBlow said

...this time when I signed into the first gmail account I did not uncheck the remember this account checkbox as instructed to do.

Aha, yes, the checkbox needs to be checked for Google to set a persistent cookie that can keep you logged in after exiting Firefox and starting it up again. Otherwise, Google sets a session cookie only good until you exit Firefox.

Note: I was thinking of the "Stay signed in" checkbox.