Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bank of America website causes Firefox to stop responding

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

Procleus
Procleus
more options

Consistently, when I have the bac-assets.com script enabled, signing in to Bank of America causes Firefox to stop responding for 30 seconds. Currently, the bac-assets.com must be enabled to sign in. My computer resources are not heavily impacted. Firefox is only using 50% of the CPU during this time, and it is not until about 25 seconds that there is a brief spike of memory usage, which is about 40 megs. As far as I know, the Bank of America website is the only one that causes this behavior. I don't mind waiting 30 seconds to log into Bank of America. I do mind not being able to use Firefox for that time, and I am concerned about what is happening while Firefox is not responding.

Consistently, when I have the bac-assets.com script enabled, signing in to Bank of America causes Firefox to stop responding for 30 seconds. Currently, the bac-assets.com must be enabled to sign in. My computer resources are not heavily impacted. Firefox is only using 50% of the CPU during this time, and it is not until about 25 seconds that there is a brief spike of memory usage, which is about 40 megs. As far as I know, the Bank of America website is the only one that causes this behavior. I don't mind waiting 30 seconds to log into Bank of America. I do mind not being able to use Firefox for that time, and I am concerned about what is happening while Firefox is not responding.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

As a test, disable your protection programs.

Security Issue: Update your Flash Player Version 19.0.0.245
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration