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Why am I getting blank webpages and how do I stop it?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

turtle1u
turtle1u
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When I open a new url I get a blank screen along with the site I wanted to open

When I open a new url I get a blank screen along with the site I wanted to open

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Does it matter what method you use to open the URL? For example, click a link, Ctrl+click a link, right-click > Open Link in New Window.

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any change?

FredMcD
FredMcD
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Is there an entry in the address bar? Did the page "spinner" try to run?