Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Print preview hangs on one wiki page

  • 8 antwoorde
  • 4 hierdie probleem
  • 26 views
  • Laaste antwoord deur djeff68

more options

On this page http://en.wikipedia.org/wiki/Comparison_of_audio_formats selecting Print Preview hangs FF. I'm running 20.0.1 on Win 7. Tried loading FF in Safe (addons disabled) Also hangs on my XP machine. Never saw a hang like this before and was using print preview on other wiki pages just before this page hangs. Hang every time I try PP on that one page.

On this page http://en.wikipedia.org/wiki/Comparison_of_audio_formats selecting Print Preview hangs FF. I'm running 20.0.1 on Win 7. Tried loading FF in Safe (addons disabled) Also hangs on my XP machine. Never saw a hang like this before and was using print preview on other wiki pages just before this page hangs. Hang every time I try PP on that one page.

All Replies (8)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Not to be difficult, but before I take the chance to cause myself hours of trying to reconfigure back from reset, could someone try to reproduce? I count 3 mouse clicks to get to the problem.

1 - click -- http://en.wikipedia.org/wiki/Comparison_of_audio_formats , 2 - click file, 3 - click print preview

On two machines it hangs every time. Maybe it is the page, but maybe FF could defend itself better.

more options

Yes, 35 minutes later, still not responding...

It's strange because Wikipedia generally has very simple print layouts. If I strip out the external stylesheets using the Web Console, the page previews almost immediately. To try that:

(1) Press Ctrl+Shift+k to open the Web Console.

(2) Next to the caret (>) paste the following line of script and press Enter:

while(document.querySelector('link[rel="stylesheet"]')){var s=document.querySelector('link[rel="stylesheet"]'); s.parentNode.removeChild(s);}

Of course, there's no way for a user to know in advance that this particular page will hang Firefox if you try to print it, and unfortunately I don't have the patience or tools to figure out why it's happening...

more options

An alternative is to disable the stylesheets, then you can easily enable them (s[i].disabled=false; or just toggle)

var s=document.querySelectorAll('link[rel="stylesheet"]');for(i=0;s[i];i++){s[i].disabled=!s[i].disabled;}

Gewysig op deur cor-el

more options

Thanks, guys, for confirming I'm not the only one who might see this problem. Is this something that should be listed as a bug for possible investigation in a future version of FF? Is there a formal way to report it?

more options

You can file a bug report here: https://bugzilla.mozilla.org/

more options

Just to add a little more info...

The page is really too big to print well even if the css parsed ok.

I looked at one of the css files. It's one big text block with no human aids like line breaks. I ran one of the css files in verify at w3c and it gets over a hundred errors. I then ran a beautifier so I could look at it in a way that makes sense, which made it almost 2400 lines. A lot of the failures were from lines with "!ie" in them. I guess that's some kind of nonstandard kludge for Internet Explorer.

So a pretty ugly set of css for the browser to try to digest. Impressive that the display handles it as well as it does.

I'll try to file a bug as it would be nice if FF didn't hang.

more options

I'm having the same problem on wiki, mainly on music discography pages (not all, but some). The print started hanging up this month (May 2013). The last one that I tried with a problem was Hoobastank's Discography page on wiki. I tired this on a Win XP SP3 and Win 7 64 bit machine.