trying to get vpn on my account that washacked
My account was hacked. every time I try to get VPN amd told need new account? HELP??
Gekose oplossing
Got it, Mozilla VPN is one of our premium products so you will get better help from a dedicated agent for that. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.
All Replies (6)
Hi there, are you trying to use Mozilla's VPN or the VPN feature on Firefox? Can you add a screenshot on what you see? Also in which country are you based?
If the account was hacked and you’re trying to get the VPN back, I’d first focus on securing the account and recovering access before changing any VPN settings. Checking the account’s recovery options and removing any unfamiliar sessions or devices should help prevent the issue from happening again.
Laptop was scrubbed clean and Windows 11 was reinstalled! Tech said laptop is now 'brand new" still having difficulty installing VPN> Should have just had tech do it!
nodeadhead1952 said
Laptop was scrubbed clean and Windows 11 was reinstalled! Tech said laptop is now 'brand new" still having difficulty installing VPN> Should have just had tech do it!
which VPN are you trying to install?
Mozilla
Gekose oplossing
Got it, Mozilla VPN is one of our premium products so you will get better help from a dedicated agent for that. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.
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