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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

gmail not loading on Firefox

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  • Laaste antwoord deur Denys

elisa dalrymple
elisa dalrymple

My gmail account will no longer work. For awhile, I would get message saying, "trying to reconnect" and how many seconds it will take-and then all stops

I have BestBuy Geek squad-and they couldn't figure it out either-but made me feel like, why would you use firefox , when there are so many other browsers that don't have this issue? Did you try chrome, microsoft edge, and the list goes on. I have read others that sound like they have similar issues-and did see about trying to get sandbox? But I couldn't seem to follow those instructions to even download. Very frustrated, should I just stop using Firefox for my mail and pick another browser for my mail???

My gmail account will no longer work. For awhile, I would get message saying, "trying to reconnect" and how many seconds it will take-and then all stops I have BestBuy Geek squad-and they couldn't figure it out either-but made me feel like, why would you use firefox , when there are so many other browsers that don't have this issue? Did you try chrome, microsoft edge, and the list goes on. I have read others that sound like they have similar issues-and did see about trying to get sandbox? But I couldn't seem to follow those instructions to even download. Very frustrated, should I just stop using Firefox for my mail and pick another browser for my mail???

All Replies (1)

Denys
Denys
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  • Top 10 Contributor

Hello,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Looking forward to your update!