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David Walker
David Walker

Updated Firefox today. Lost all bookmarks,history and downloads. No icon present in header tool bar. Tried search and recovery using all available information listed under 'HELP'. NO success. Past profile storage locations are non-existent. Did a restore point on computer/ no help. I'm using windows 7 so did an upgrade as noted in Firefox notice.

I've been using Firefox for years and would hate to change. Hope recovery is possible.

Thank you, David

Updated Firefox today. Lost all bookmarks,history and downloads. No icon present in header tool bar. Tried search and recovery using all available information listed under 'HELP'. NO success. Past profile storage locations are non-existent. Did a restore point on computer/ no help. I'm using windows 7 so did an upgrade as noted in Firefox notice. I've been using Firefox for years and would hate to change. Hope recovery is possible. Thank you, David

All Replies (1)

Paul
Paul
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  • Top 10 Contributor

Hi David

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update