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Refresh Firefox

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nkmcfrln

Hi: There is no Refresh Firefox tab. I go to Help More troubleshooting information. Like I've done a million times. And for Diagnose Issues there's only a Troubleshoot Mode and a Clear startup cache tab. No Refresh Firefox tab. I did not want a new profile. I did not want additional profiles. This has messed everything up. Firefox is not working. Thank you

Hi: There is no Refresh Firefox tab. I go to Help More troubleshooting information. Like I've done a million times. And for Diagnose Issues there's only a Troubleshoot Mode and a Clear startup cache tab. No Refresh Firefox tab. I did not want a new profile. I did not want additional profiles. This has messed everything up. Firefox is not working. Thank you
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All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

You said:

> I did not want a new profile. I did not want additional profiles. This has messed everything up. Firefox is not working.

Could you try switching to your regular profile using the steps in the first section of the following article:

Recover user data missing after Firefox update or reinstall

Are you able to get into your regular profile and set it as the default?