This is desktop. Mark this as resolved and copy and paste it in the mobile forum.

1. Check for Updates:

   • Ensure that you are using the latest version of the Firefox app. Go to the App Store (iOS) or Google Play Store (Android) and check for updates. 

2. Sign In to Your Firefox Account:

   • Make sure you are signed in to your Firefox account in the mobile app. Open Firefox, go to the menu (three horizontal lines), and check if you are logged in. If not, sign in with your account credentials. 

3. Clear App Cache (Android):

   • If you're using an Android device, clearing the app cache can sometimes resolve issues: 
       ◦ Go to Settings > Apps > Firefox. 
       ◦ Tap on Storage and then select Clear Cache. 

4. Reinstall Firefox:

   • If the issue persists, consider uninstalling and then reinstalling the Firefox app. This can help reset any settings that may be causing the problem. 
   • Before uninstalling, make sure you have your Firefox account credentials handy so you can log back in after reinstalling. 

5. Check Sync Settings:

   • If you recently synced your account, check your sync settings to ensure everything is configured correctly. Go to the menu, select Settings, then Sync, and verify that your preferences are set as desired. 

6. Reset Firefox Settings:

   • If you have any custom settings in the Firefox app, consider resetting them to default. This option may not be available directly in the mobile app, so reinstalling may be the best way to achieve this. 

7. Contact Support:

   • If none of the above solutions work, consider reaching out to Mozilla support or checking their forums for similar issues. They may have additional insights or solutions specific to your situation.