Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

Firefox Update continues to NOT update with the simple "Restart to Update" after the download is done.

Hi there. The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.) Jaws and James seem to have left t… (funda kabanzi)

Hi there.

The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.)

Jaws and James seem to have left the building.

This problem first occurred with the update from V 135.0.1 to V 136.0 . Currently on V 136.0.4, and every update has exhibited the same behavior.

I have the same issue with two laptops, running Windows 10. Each has been through a few update cycles, and the "Restart to Update" always fails.

So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF.

When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page.

FF seems to function normally otherwise.

Thanks for being there,

greg moehl

Asked by Mr Greg 1 isonto elidlule

Last reply by Mr Greg 9 amahora adlule

Update v137.0 broke streaming DRM-content for me, now always in low quality

Hello, Sorry if this is not the right place to report this, this is my first time and im lost between all these 3 different pages "Discussions/Support/Bugzilla". The la… (funda kabanzi)

Hello,

Sorry if this is not the right place to report this, this is my first time and im lost between all these 3 different pages "Discussions/Support/Bugzilla".

The latest Firefox (v137.0) update for Windows 11 that I installed today broke something possibly related to DRM-protected content, at least for me. Now whenever I start streaming live sports, the video always plays in the lowest quality (possibly even lower than the lowest option available in the player, for some reason?).

I tried to restart my PC, clear the cookies for that streaming website, disable all my extensions, but same issue. On my other browsers everything works fine as always, so only Firefox got broken after this last update.

I have both of these options turned ON even before the update: - Use recommended performance settings (Hardware acceleration). - Play DRM-controlled content.

Why do I think it's related to DRM? Because I can now record and take a screenshot of the video, unlike before the update where it always turned into a black screen.

Help please!

Asked by BlackEdition 5 ezinsukwini ezidlule

Last reply by BlackEdition 13 amahora adlule

editing compatibility.ini safe?

Hello, i had to switch from beta to regular, but when i tried to, my profile said --------------------------- Firefox This profile was last used with a newer vers… (funda kabanzi)

Hello, i had to switch from beta to regular, but when i tried to, my profile said

---------------------------

Firefox


This profile was last used with a newer version of this application. Please create a new profile.


OK


Something about corruption risk. But i wanted to keep the profile because i customized with a lot of plugins, themes, already.

So i edited the INI file the version number with the newer version number and then it worked and as far as i can see there are no problems. Is this okay?

Asked by alebxe 2 ezinsukwini ezidlule

Unable to install new version

I received an Firefix update notification and was unable to install it desoite several attempts. I disabled my anti-virus and still not successful, worse, I lost my old … (funda kabanzi)

I received an Firefix update notification and was unable to install it desoite several attempts. I disabled my anti-virus and still not successful, worse, I lost my old Firefox browser which disappeared from laptop. I am unable to acdess the web unless I try anither browser intalled with my Windows 11 OS. I need your help please to restore Firefix in my laptop whatever version it is.

Thank you in advance.

Paul El Sidaoui Fan of Mozilla/Firefox

Asked by Pboulos 2 ezinsukwini ezidlule

Live stream and videos no longer work

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last… (funda kabanzi)

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Asked by krylaarsdam 3 ezinsukwini ezidlule

Last reply by krylaarsdam 2 ezinsukwini ezidlule

Mute and Pin icons misaligned

Dear Firefox Support, I have recently reinstalled my operating system, migrating from Manjaro to Arch Linux. I have retained my config files, all is working well except … (funda kabanzi)

Dear Firefox Support,

I have recently reinstalled my operating system, migrating from Manjaro to Arch Linux. I have retained my config files, all is working well except the following (minor) issue: - The pinned sites at the New tab page seem to have their pins, - and the tab bar mute audio icon seems to be slightly misaligned.

I thought it had to do with some fonts missing from my system, but while I have presumably installed every font I had beforehand, the issue still persists.

Any help would be greatly appreciated.

Thank you!

Asked by Silgrond 2 ezinsukwini ezidlule

click on certain web page items, nothing happens

in many websites, clicking on certain links does nothing, eg, an arrow or plus sign thta's supposed to shoe more info. but when i use safari, these same links work fine! … (funda kabanzi)

in many websites, clicking on certain links does nothing, eg, an arrow or plus sign thta's supposed to shoe more info. but when i use safari, these same links work fine! i have many times tried making those websites exceptions in blocking pop-ups, cleared cache and cookies, and customized them to accept all cookies... but still the problem remains.

please see uploaded images (safari showing the + opens after i clicked it, firefox showing how that option stays closed)

please tell me what to do to fix it!

Asked by z. ixa 2 ezinsukwini ezidlule

copy paste not working

For some reason after a few (sometimes only 1) use of "copy/paste" stops working. I'm running the current version Firefox 137.0 (aarch 64) on an Apple M1 desktop running … (funda kabanzi)

For some reason after a few (sometimes only 1) use of "copy/paste" stops working. I'm running the current version Firefox 137.0 (aarch 64) on an Apple M1 desktop running Sequoia 15.3.2

For example if I highlight a webpage URL and copy, then try to pase (in an email message for example) all the fields are grayed out, paste is not available as a choice. So I try Command-V and no joy.

this occurs frequently but not always, and usually into a session online of a few minutes or more, the problem never occurs using Chrome

If I restart the computer, that sometimes fixes the problem, but often does not.

So wierd


/edit moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by spidrs 4 ezinsukwini ezidlule

Why does deleting a single website's cookie data; result in Firefox's Login Sync data being deleted?

First verified Firefox would "Sync" without asking for Sync Login password. Next, deleted single website's "Cookies and Site Data". News media website, nothing to do wit… (funda kabanzi)

First verified Firefox would "Sync" without asking for Sync Login password. Next, deleted single website's "Cookies and Site Data". News media website, nothing to do with Firefox or Mozilla. After confirming deletion of news media website, attempted a "Sync". Firefox required Sync Login's password.

To me this is a bug. Deleting single website (or multiple websites) which have nothing to do with Firefox or Moxilla; should not delete Sync Login's password.

Asked by Arf Manor 2 ezinsukwini ezidlule

Constant resizing of whatever I'm using on the desktop

The constant shrinking in size of whatever I'm using on the desktop is a royal PIA. Here I am typing away and I did not notice somehow the document shrank and I look up a… (funda kabanzi)

The constant shrinking in size of whatever I'm using on the desktop is a royal PIA. Here I am typing away and I did not notice somehow the document shrank and I look up and all that data entered is NOT entered. I'm fed up with having to constantly repeat my work. Who thinks up this crap and foists it on us in a download. What a waste of time.

Asked by DocRebuild 2 ezinsukwini ezidlule

GPU memory leak, probably related to HTML5 video (YT)

For little more than year I've been battling with an issue, where after watching Youtube for hour or two, and having 5-6 open tabs with videos, at some point Firefox woul… (funda kabanzi)

For little more than year I've been battling with an issue, where after watching Youtube for hour or two, and having 5-6 open tabs with videos, at some point Firefox would crawl to a stop with UI going down to 1-2 fps, and finally inability to click anything, until I restarted the browser.

Only today I have pieced together, that when it happens, task manager shows almost all of my GPU's VRAM (Dedicated GPU memory) is claimed by Firefox. It looks that there is a GPU memory leak somewhere.

How should I go on about this? If it's a bug, what I should include in a report?

Here is ~2 hrs of progress, PC and Firefox specs at the end:

This is after watching one ~20 minute video:

====================

GPU (pid 10124) Explicit Allocations

0.24 MB (100.0%) -- explicit └──0.24 MB (100.0%) -- gfx/webrender/gpu-cache

  ├──0.24 MB (100.0%) ── metadata
  └──0.00 MB (00.00%) ── cpu-mirror

Other Measurements

0.78 MB (100.0%) -- gfx └──0.78 MB (100.0%) ── webrender/textures/gpu-cache

 265.84 MB ── gpu-committed

1,246.20 MB ── gpu-dedicated

  11.72 MB ── gpu-shared

End of GPU (pid 10124)

====================

After second video, another 15 minutes later:

====================

GPU (pid 10124) Explicit Allocations

0.29 MB (100.0%) -- explicit └──0.29 MB (100.0%) -- gfx/webrender/gpu-cache

  ├──0.29 MB (100.0%) ── metadata
  └──0.00 MB (00.00%) ── cpu-mirror

Other Measurements

0.63 MB (100.0%) -- gfx └──0.63 MB (100.0%) ── webrender/textures/gpu-cache

 277.34 MB ── gpu-committed

1,737.74 MB ── gpu-dedicated

  16.55 MB ── gpu-shared

End of GPU (pid 10124)

====================

After opening and CLOSING several youtube tabs, withplaying 10-15 seconds of each video:

====================

GPU (pid 10124) Explicit Allocations

0.19 MB (100.0%) -- explicit └──0.19 MB (100.0%) -- gfx/webrender/gpu-cache

  ├──0.19 MB (100.0%) ── metadata
  └──0.00 MB (00.00%) ── cpu-mirror

Other Measurements

0.78 MB (100.0%) -- gfx └──0.78 MB (100.0%) ── webrender/textures/gpu-cache

 390.18 MB ── gpu-committed

4,339.20 MB ── gpu-dedicated

   4.27 MB ── gpu-shared

End of GPU (pid 10124)

================================

Here, I closed all tabs except about:memory. After another ~60 minutes of random browsing non-video pages (literally text pages and Google Docs):

====================

GPU (pid 10124) Explicit Allocations

0.25 MB (100.0%) -- explicit └──0.25 MB (100.0%) -- gfx/webrender/gpu-cache

  ├──0.25 MB (100.0%) ── metadata
  └──0.00 MB (00.00%) ── cpu-mirror

Other Measurements

0.94 MB (100.0%) -- gfx └──0.94 MB (100.0%) ── webrender/textures/gpu-cache

 324.99 MB ── gpu-committed

4,396.21 MB ── gpu-dedicated

   0.62 MB ── gpu-shared

End of GPU (pid 10124)

====================

It never goes down.

Then, I opened played for few seconds, stopped and closed (including tabs) ~15 youtube videos:

================================

GPU (pid 10124) Explicit Allocations

52.08 MB (100.0%) -- explicit ├──23.07 MB (44.29%) -- gfx │ ├──23.07 MB (44.29%) -- webrender │ │ ├──10.00 MB (19.20%) ── upload-stagin-memory │ │ ├───6.74 MB (12.95%) ── texture-cache/structures │ │ ├───3.69 MB (07.08%) -- interning │ │ │ ├──1.48 MB (02.84%) -- clip │ │ │ │ ├──0.78 MB (01.50%) ── interners │ │ │ │ └──0.70 MB (01.34%) ── data-stores │ │ │ ├──1.24 MB (02.39%) -- text_run │ │ │ │ ├──0.92 MB (01.77%) ── interners │ │ │ │ └──0.32 MB (00.62%) ── data-stores │ │ │ └──0.96 MB (01.85%) ++ (15 tiny) │ │ ├───0.95 MB (01.83%) ++ (6 tiny) │ │ ├───0.89 MB (01.71%) ── shader-cache │ │ └───0.79 MB (01.52%) -- resource-cache │ │ ├──0.79 MB (01.52%) ── fonts │ │ └──0.00 MB (00.00%) ++ (3 tiny) │ └───0.00 MB (00.00%) ++ (3 tiny) ├──19.94 MB (38.30%) ── heap-unclassified ├───4.00 MB (07.68%) ── ac2d/heap-resources ├───3.25 MB (06.25%) -- threads │ ├──2.29 MB (04.40%) ++ stacks │ └──0.96 MB (01.85%) -- overhead │ ├──0.91 MB (01.76%) ── kernel │ └──0.05 MB (00.09%) ++ (2 tiny) ├───1.35 MB (02.59%) -- phc │ ├──1.35 MB (02.59%) ── metadata │ └──0.00 MB (00.00%) ── fragmentation └───0.46 MB (00.89%) ++ (9 tiny)

Other Measurements

134,217,727.94 MB (100.0%) -- address-space ├──132,114,625.34 MB (98.43%) ── free(segments=370) ├────2,101,793.05 MB (01.57%) -- reserved │ ├──2,097,077.34 MB (01.56%) ── mapped(segments=14) │ └──────4,715.70 MB (00.00%) ── private(segments=550) └────────1,309.55 MB (00.00%) ++ commit

72.73 MB (100.0%) -- decommitted └──72.73 MB (100.0%) -- heap

  ├──61.39 MB (84.41%) ── decommitted
  └──11.34 MB (15.59%) -- unused-pages
     ├──11.34 MB (15.59%) ── fresh
     └───0.00 MB (00.00%) ── madvised

304.62 MB (100.0%) -- gfx └──304.62 MB (100.0%) -- webrender

  ├──302.79 MB (99.40%) -- textures
  │  ├──192.00 MB (63.03%) ── render-targets
  │  ├───44.00 MB (14.44%) -- texture-cache
  │  │   ├──44.00 MB (14.44%) ── atlas
  │  │   └───0.00 MB (00.00%) ── standalone
  │  ├───32.00 MB (10.51%) ── depth-targets
  │  ├───18.93 MB (06.21%) ── swap-chains
  │  ├───11.25 MB (03.69%) ── upload-staging-textures
  │  └────4.61 MB (01.51%) ++ (5 tiny)
  └────1.83 MB (00.60%) ++ images/mapped_from_owner

128.00 MB (100.0%) -- heap ├───72.73 MB (56.82%) -- decommitted │ ├──61.39 MB (47.96%) ── unmapped │ └──11.34 MB (08.86%) -- unused-pages │ ├──11.34 MB (08.86%) ── fresh │ └───0.00 MB (00.00%) ── madvised └───55.27 MB (43.18%) -- committed

   ├──48.27 MB (37.71%) ── allocated
   ├───3.95 MB (03.09%) -- bin-unused
   │   ├──2.35 MB (01.84%) ++ (44 tiny)
   │   └──1.60 MB (01.25%) ── bin-1024
   ├───1.96 MB (01.53%) ── bookkeeping
   └───1.09 MB (00.85%) ── unused-pages/dirty

41 (100.0%) -- ipc-channels ├───7 (17.07%) ── PCompositorManagerParent ├───7 (17.07%) ── PImageBridgeParent ├───7 (17.07%) ── PVRManagerParent ├───6 (14.63%) ── PRemoteDecoderManagerParent ├───5 (12.20%) ── PAPZInputBridgeParent ├───4 (09.76%) ── PCanvasManagerParent ├───2 (04.88%) ── PVideoBridgeParent ├───1 (02.44%) ── PGPUParent ├───1 (02.44%) ── PProfilerChild └───1 (02.44%) ── PVsyncBridgeParent

78 (100.0%) -- ipc-channels-peak ├──14 (17.95%) ── PCompositorManagerParent ├──14 (17.95%) ── PImageBridgeParent ├──14 (17.95%) ── PVRManagerParent ├──13 (16.67%) ── PRemoteDecoderManagerParent ├──10 (12.82%) ── PCanvasManagerParent ├───8 (10.26%) ── PAPZInputBridgeParent ├───2 (02.56%) ── PVideoBridgeParent ├───1 (01.28%) ── PGPUParent ├───1 (01.28%) ── PProfilerChild └───1 (01.28%) ── PVsyncBridgeParent

25 (100.0%) -- observer-service └──25 (100.0%) -- referent

  ├──22 (88.00%) ── strong
  └───3 (12.00%) -- weak
      ├──3 (12.00%) ── alive
      └──0 (00.00%) ── dead

1 (100.0%) -- preference-service └──1 (100.0%) -- referent

  ├──1 (100.0%) ── strong
  └──0 (00.00%) ++ weak
               1 ── ac2d-context-count
               0 ── ac2d-target-count
         4.00 MB ── ac2d-texture-memory
         0.00 MB ── gfx-d2d-vram-draw-target
         0.00 MB ── gfx-d2d-vram-source-surface
       462.87 MB ── gpu-committed
     6,829.63 MB ── gpu-dedicated
         0.62 MB ── gpu-shared
        48.27 MB ── heap-allocated
         1.00 MB ── heap-chunksize
       686.68 MB ── private
       558.20 MB ── resident
       481.14 MB ── resident-unique
        44.44 MB ── system-heap-allocated
 2,103,102.59 MB ── vsize

129,414,503.44 MB ── vsize-max-contiguous

               0 ── webgl-buffer-count
         0.00 MB ── webgl-buffer-memory
               0 ── webgl-context-count
               0 ── webgl-renderbuffer-count
         0.00 MB ── webgl-renderbuffer-memory
               0 ── webgl-shader-count
               0 ── webgl-texture-count
         0.00 MB ── webgl-texture-memory

End of GPU (pid 10124)

====================

This just continues, when gpu-dedicated hits ~7.8 GB, Firefox becomes unusable, and rest of the system appears a bit sluggish.

I can't say if this is regression, since I haven't been watching YT at all until recently.

Windows 10 Pro 22H2 Firefox Nightly 64 bit EN, 139.0a1 build 20250405211119 Checked in my normal everyday profile and with new clean one. GPU acceleration enabled, all video codecs installed.

Hardware: Core i7 9750H, 32 GB DDR4, GeForce 4060 8 GB. this is NOT a RAM issue, RAM usage never goes above ~19 GB on this PC.

It happens a tad bit slower than before, when I had 1060 6 GB.

I also noticed it on my laptop with integrated Intel GPU, but I don't have it anymore, so can't really check.

Asked by tcobalt 2 ezinsukwini ezidlule

VPN 관해 질문이 있습니다.

언제부터인지 업데이트 이후로 VPN 사용을 하게 되면 특정 사이트에서 "프록시 서버가 연결을 거부함" 문구가 뜨더군요 실행 안하고 할시에 보안연결실패로 접속이 됩니다. 구글의 크롬도 VPN 사용함 사용안함 둘다 적용하여도 사이트 접속이 됩니다 프록시 서버가 연결을 거부함로 사이트 접속이 안되는데 방… (funda kabanzi)

언제부터인지 업데이트 이후로 VPN 사용을 하게 되면

특정 사이트에서 "프록시 서버가 연결을 거부함" 문구가 뜨더군요 실행 안하고 할시에 보안연결실패로 접속이 됩니다.

구글의 크롬도 VPN 사용함 사용안함 둘다 적용하여도 사이트 접속이 됩니다

프록시 서버가 연결을 거부함로 사이트 접속이 안되는데 방법이 있을지요.

Asked by aiceondfff 2 ezinsukwini ezidlule

Cant move tabs using a stylus pen firefox vanilla

Hello I can use mouse because of my condition. I use a stylus tablet wacom cintiq companion. I cant move the tabs around and some other functionality doesnt work such as … (funda kabanzi)

Hello I can use mouse because of my condition. I use a stylus tablet wacom cintiq companion. I cant move the tabs around and some other functionality doesnt work such as pressing certain buttons, fox example download button for the snipping tool in firefox.

with mouse it works but not stylus. it started working when i turn off windows ink but I lose the scrolling feature which is something I really need. I tried turning on and off some about:config settings but no luck there. I reset firefox but that didnt work. I tried the edge browser and I get no problems with edge. Other firefox forks have the same issue. I tried windows settings but no luck there.

Need help! Thanks

Asked by ula 3 ezinsukwini ezidlule

Last reply by ula 3 ezinsukwini ezidlule

Firefox Browser

My Firefox keeps going down in my lower bar,it doesn't shut down or turn off it just keeps disappearing down in my lower bar and i have to click on it again to open the w… (funda kabanzi)

My Firefox keeps going down in my lower bar,it doesn't shut down or turn off it just keeps disappearing down in my lower bar and i have to click on it again to open the window back up on my desktop,it happens alot like several times while i'm doing anything and makes it difficult to do anything,like when i'm filling out applications my firefox browser just leaves my desktop and goes down into my lower bar and i have to click on it to bring it back to my desktop,i don't loose anything like when i'm filling out applications thank god,this has never happened to me before for all the years i've been using firefox,it doesn't happen at all when i open up my Microsoft Edge,how can i fix this without having to get rid of the browser and downloading it again and possibly losing all my bookmarks? Thanks for any input to hopefully resolve this issue. Bill

Asked by billmasser68 3 ezinsukwini ezidlule