Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.
Okugcinwe kunqolobane

Hi i have problem with mine passwords

TechHorse replied
adamskiolk13

Hi i restarted mine password to the mozilla and now i don't have mine passwords and can i get back mine passwords becouse i had there importants to me passwords? If no are the any methods to get back mine passwords ?

Hi i restarted mine password to the mozilla and now i don't have mine passwords and can i get back mine passwords becouse i had there importants to me passwords? If no are the any methods to get back mine passwords ?

All Replies (3)

Unfortunately, once someone losses their pswd that is a lost account since no one here has access or can see your account.

okay but it has to bo a solve to this problem and i asking for the solution

adamskiolk13, sometimes missing passwords can be retrieved using the logins-backup.json file in the Profile folder on the hard drive. Although this would need to be done sooner rather than later.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

To attempt password recovery:

  1. open your Profile folder on the hard drive
  2. close Firefox if it is running
  3. move logins.json to a backup folder
  4. copy logins-backup.json to a backup folder
  5. in the profile folder, rename logins-backup.json to logins.json
  6. restart Firefox

If this doesn't work then you can always exit Firefox and then restore the original two files.