Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

MOZILLA NOT WORKING AT ALL

  • 22 uphendule
  • 0 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Mahien Fofo

more options

DEAR SIR MAM PLZZ HAVE A LOOK

https://drive.google.com/file/d/1iJqUWyr_BYMcOoQj6QvFSaiSEf4NuJR2/view?usp=drive_link

GOOGLE CHROME WORKING FINE BUT FIREFOX AINT WORKING

THANK YOU

mail me at [Email address]

DEAR SIR MAM PLZZ HAVE A LOOK https://drive.google.com/file/d/1iJqUWyr_BYMcOoQj6QvFSaiSEf4NuJR2/view?usp=drive_link GOOGLE CHROME WORKING FINE BUT FIREFOX AINT WORKING THANK YOU mail me at [Email address]

Okulungisiwe ngu cor-el

All Replies (20)

more options

Your Google Drive link is not publicly accessible.

Does it still happen in Troubleshoot Mode?

more options

did u try copy paste ?? tnx or provide email so that i can share?

more options

Hi

We do not have access to that drive. It would be better if you could describe the problem that you are having in a reply to this thread and feel free to include screenshots if nesscary.

I am going to remove your email address from your question for your privacy and security as this is an open forum.

more options

my firefox is not working at all you tell me how to describe this ?? I WANT TO SHARE A VIDEO SO THAT U CAN UNDERSTAND MY PROBLEM ANYWAY HAVE A LOOK AT THE SCREENSHOT , MY FIREFOX ALWAYS REMAINS LIKE THIS UNABLE TO OPEN ANY PAGE THANK YOU

more options

NEW VIDEO LINK ADDED PLZZ CHECK

more options
more options

Do the tabs still crash in Troubleshoot Mode?

more options
more options

Also, what happens under a different user account? What security software are you running? Windows home or pro version? What version of Firefox?

more options

Can you also check the task manager processes and see if Edge is running?

more options

EVERYTHING IS RUNNING FINE EXCEPT FOR FIREFOX I REINSTALLED THE APP BUT EVEN THOUGH ITS NOT WORKING PLZ NOTE : I HAVE BEEN HAVING THIS ISSUE FOR LAST COUPLE OF WEEKS

WINDOWS - 10 PRO FIREFOX - 122 ESET INTERNET SECURITY -17

THANKS

Okulungisiwe ngu Mahien Fofo

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

EVEN AFTER TROUBLE SHHOTING ITS NOT WORKING ONLY GOOGLE CHROME WORKS, LIKE A CHARM

more options

SIR WHEN I TYPE about:crashes AND PRESS ENTER NOTHING HAPPENS IT JUS REMAINS LIKE THAT do you want me to share any video proof.. ? tnxx

more options

Please can you try installing the latest Release version of Firefox, not the Beta or the Developer Edition.

Does the Release version work?

more options
more options

Mahien Fofo said

EVERYTHING IS RUNNING FINE EXCEPT FOR FIREFOX I REINSTALLED THE APP BUT EVEN THOUGH ITS NOT WORKING PLZ NOTE : I HAVE BEEN HAVING THIS ISSUE FOR LAST COUPLE OF WEEKS WINDOWS - 10 PRO FIREFOX - 122 ESET INTERNET SECURITY -17 THANKS

Thanks for the info. Can you try Windows Sandbox and see if you have the same issues. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Also, disable ESET, reboot, and see if it helps.

more options

+1 for temporarily disabling ESET security software. You may need to reboot into Windows Safe Mode to fully disable it.

more options

dont know how to use it , too complicated

more options

SIR PLZZ HELP

  1. 1
  2. 2