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Unable to play amazon prime videos on firefox

  • 6 uphendule
  • 0 zinale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu Rebecca_M

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I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

All Replies (6)

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Does it still happen in Troubleshoot Mode?

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I tried trouble shoot mode - it didn't fix it.

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Does it still happen in a new profile without signing into Sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

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I signed out of firefox account and it still happens.

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Signing out isn't enough, you need to test a new profile. An easy way is to install Developer Edition and see if it happens there or refresh your existing profile.

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i downloaded developer edition ,and the video plays fine in that. what do i do to fix normal firefox?