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Drift chatbot is not working on Firefox Private browser

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  • 0 zinale nkinga
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  • Igcine ukuphendulwa ngu zeroknight

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Getting drift.api undefined error on private browser.

Getting drift.api undefined error on private browser.
Ama-screenshot ananyekiwe

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The demo on the drift site fails with uBlock Origin installed and Annoyances filters enabled but otherwise it works.

Does it still happen in Troubleshoot Mode?

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Yes, The issue is still there in Troubleshoot Mode

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It works in a normal non-private window? Can you share an example site?

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

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Yes, It works fine on non-private window . Here's a site link: https://www.egnyte.com/ Click on "Get Demo" Button on the navigation bar

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It works for me with Tracking Protection disabled. Private windows block tracking content by default.

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"Get a Demo" Drift box is working on https://www.drift.com/, without Tracking Protection disabled. Why this issue occurs on https://www.egnyte.com/ ?

Okulungisiwe ngu testnode06

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Can we do something from our codebase and fix this issue?

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The tracking list is supplied by Disconnect, you can submit an appeal using the form at the bottom of their website:

https://disconnect.me/trackerprotection

Helpful?

Buza umbuzo

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