Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ask to save logins and passwords for websites

  • 5 uphendule
  • 1 inale nkinga
  • 24 views
  • Igcine ukuphendulwa ngu MM555

more options

The check box 'Ask to save logins and passwords for web sites' keeps unchecking itself. It used to work fine. Now, it doesn't. And consequently, the sub-item 'Autofill logins and passwords' won't work either.

Every time I open the browser to login to a website that has the login details saved, nothing happens. I have to go into settings every time and re-check the main checkbox (i.e. 'Ask to save...') in order to also activate 'Autofill...'.

This is really frustrating and annoying. Why won't the box stay checked? Hope you can come up with an answer. Many thanks.

Isisombululo esikhethiwe

Thanks for the assistance. I have uninstalled the Trend Micro Password Manager, which I hadn't realised was even installed until I went looking . Firefox now working as expected. Cheers, MM

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

more options

Are you using a password manager other than what came with the browser?


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Helpful?

more options

If you have the "Trend Micro Password Manager" installed then uncheck the Password Protection box in its configuration or uninstall this application via the Windows Control Panel.

Helpful?

more options

Hi there - thanks for the tip about Password Manager. I do use Trend Micro, but the PM application is not set up (I so I thought). Until recently, the app wasn't even installed, but I had problems with Trend and had to reinstall it. Password Manager now seems to have reappeared. Is it likely to cause problems even so? Would it be better to uninstall the component? And now that I've woken it up, it's wanting to install a 'Password Manager Browser Extension' for Firefox. That sounds like more trouble brewing. Can you advise, please?

Helpful?

more options

See my above reply.

You can't have multiple Password Managers enabled at the same time, so if you have others like RoboForm or Trend Micro Password Manager then the builtin Firefox Lockwise Password Manager will be disabled.

Helpful?

more options

Isisombululo Esikhethiwe

Thanks for the assistance. I have uninstalled the Trend Micro Password Manager, which I hadn't realised was even installed until I went looking . Firefox now working as expected. Cheers, MM

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.