Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Changing my primary email account

Bob Wiens
Bob Wiens
more options

I'm losing a corporate email account and want to change my primary Firefox email address to my personal email address. When I go to "Add Secondary email" and enter my personal a/c, it tells me it's already in the Firefox system but they don't know it as my current "secondary" account. I am the only owner in the world of that personal a/c. How do I get Firefox to let me use it as my secondary email address? Thanks Bob

I'm losing a corporate email account and want to change my primary Firefox email address to my personal email address. When I go to "Add Secondary email" and enter my personal a/c, it tells me it's already in the Firefox system but they don't know it as my current "secondary" account. I am the only owner in the world of that personal a/c. How do I get Firefox to let me use it as my secondary email address? Thanks Bob

All Replies (1)

Wesley Branton
Wesley Branton
more options

Hi Bob!

If Firefox is telling you that the email address is already in use, you will need to close the account that is currently using that email address. It's possible that you setup an account previously using that email address.

Try signing into the Firefox Accounts page using the email address you are having problems with. If you don't know the password, you can go through the password recovery process, since you are the email address owner and you have access to the email account. Once you have access to that account, you can delete it or change it to different email address. That will free-up the email address to be used as a secondary on your current Firefox Account.

Hope this helps.