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Locked out of account

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Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondary Firefox account some time ago using the 3rd email address. It has 2FA enabled and I cannot log into it. It so happens that I have now migrated to using that 3rd email address as my primary email address. I do not care about losing any of the sync data that might be there, is there anyway possible to just have the account deleted or the 2FA reset so I can use that email address on my current account?

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondary Firefox account some time ago using the 3rd email address. It has 2FA enabled and I cannot log into it. It so happens that I have now migrated to using that 3rd email address as my primary email address. I do not care about losing any of the sync data that might be there, is there anyway possible to just have the account deleted or the 2FA reset so I can use that email address on my current account?

All Replies (8)

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You may be able to reach out directly to Mozilla and ask that you account be deleted so you can start a new Mozilla account with that email address. Best of luck!

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Where is their contact info to reach them directly?

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To clarify, following the support links just loops me back to this forum. I don't see any way to actually reach them directly.

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I found some email addresses: https://www.mozilla.org/en-US/about/forums/#end-user-support

Hopefully this helps get you on the right track.

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You can create a bugzilla.mozilla.org account and file a bug report under the Cloud Services product, Server: Firefox Accounts component (you can use this link). Correction: You can use this link.

You can also look through these article for anything helpful: What if I'm locked out of Two-Step Authentication? I'm having problems with my Firefox account

Okulungisiwe ngu AliceWyman

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Sean Fagundes said

Long story short I have 3 personal email accounts. 2 of the 3 emails are tied to a Firefox Account that I am able to sign into. Apparently, I must have created a secondary Firefox account some time ago using the 3rd email address. It has 2FA enabled and I cannot log into it. It so happens that I have now migrated to using that 3rd email address as my primary email address. I do not care about losing any of the sync data that might be there, is there anyway possible to just have the account deleted or the 2FA reset so I can use that email address on my current account?
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I haven't been on here for a while and have been locked out of my account. I've gone round and round for over an hour. Can someone help.

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If you are locked out of a Firefox Account that uses 2FA then you can't recover for security reasons and your only option is to create a new Firefox Account using a different email address.