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Why does PNC Online Banking not work on Firefox?

Kuphostiwe

I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they said FireFox is not the best browser to use on their website. They suggested Chrome (which I refuse to do) or EDGE. Is there some sort of work around for this issue?

I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they said FireFox is not the best browser to use on their website. They suggested Chrome (which I refuse to do) or EDGE. Is there some sort of work around for this issue?
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Eminye Imininingwane

My_Cheese_Is_Slippin'
  • Top 25 Contributor
18 izisombululo 250 izimpendulo
Kuphostiwe

Hi gregghelsel, I also bank with PNC, and it works fine for me with Firefox. What kind of issues are you having?

Hi gregghelsel, I also bank with PNC, and it works fine for me with Firefox. What kind of issues are you having?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Enter my username and password and get this in response:"

"Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.7406d217.1563116526.cd19b50"

Called the CCC and they said Firefox doesn't work.

Enter my username and password and get this in response:" "Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.7406d217.1563116526.cd19b50" Called the CCC and they said Firefox doesn't work.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Well, I just went into options, and changed the following: Privacy & Security>Manage Permissions (under Cookies & Site Data)

Entered: https://www.onlinebanking.pnc.com

&

https://www.pnc.com

and clicked ALLOW for each entry. That seems to have done the trick.

Well, I just went into options, and changed the following: Privacy & Security>Manage Permissions (under Cookies & Site Data) Entered: https://www.onlinebanking.pnc.com & https://www.pnc.com and clicked ALLOW for each entry. That seems to have done the trick.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
My_Cheese_Is_Slippin'
  • Top 25 Contributor
18 izisombululo 250 izimpendulo
Kuphostiwe

Hi gregghelsel, If you still have issues, here's a good option to clear out all information specifically for that site, including login & password, called Forget About This Site: Delete browsing, search and download history on Firefox Scroll down to Remove a single website from your history.

Happy Banking

Hi gregghelsel, If you still have issues, here's a good option to clear out all information specifically for that site, including login & password, called Forget About This Site: [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Delete browsing, search and download history on Firefox] Scroll down to Remove a single website from your history. Happy Banking
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17267 izisombululo 156055 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Note that you can create one entry for the top level domain to include other domains: https://pnc.com

Note that you can create one entry for the top level domain to include other domains: https://pnc.com
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Not so fast!!

Well, now that I've included www.pnc.com in both the managed exceptions in cookies as well as allowing pop-ups, it no longer works. So, there's something else at play here....

Not so fast!! Well, now that I've included www.pnc.com in both the managed exceptions in cookies as well as allowing pop-ups, it no longer works. So, there's something else at play here....
Ingabe lokhu kube usizo kuwena?
Isicaphuno
My_Cheese_Is_Slippin'
  • Top 25 Contributor
18 izisombululo 250 izimpendulo
Kuphostiwe

Hi gregghelsel, I don't have PNC in my exceptions and I have pop-ups blocked. Try removing all PNC entries in your exceptions and turn on pop-up blocking. Then do a Forget About This Site on PNC - everything about that site will be removed except bookmarks, including any stored logins & passwords. Try it again. If you still have issues, try Firefox Safe Mode to rule out any add-ons: Troubleshoot Firefox issues using Safe Mode If you still have issues, take a closer look at your anti-virus.

Hi gregghelsel, I don't have PNC in my exceptions and I have pop-ups blocked. Try removing all PNC entries in your exceptions and turn on pop-up blocking. Then do a Forget About This Site on PNC - everything about that site will be removed except bookmarks, including any stored logins & passwords. Try it again. If you still have issues, try Firefox Safe Mode to rule out any add-ons: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode] If you still have issues, take a closer look at your anti-virus.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
My_Cheese_Is_Slippin'
  • Top 25 Contributor
18 izisombululo 250 izimpendulo
Kuphostiwe

FYI I use Firefox Custom Security settings: Trackers - In All Windows Cookies - All third party Cryptominers Fingerprinters

FYI I use Firefox Custom Security settings: Trackers - In All Windows Cookies - All third party Cryptominers Fingerprinters
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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