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已解決

Built-in VPN feature suddenly missing in Czechia after being active on June 15, 2026.

Agent virtuel replied
Alexis Noyalet

I am reporting a technical issue regarding the built-in Firefox VPN feature. It was fully functional in my location (Czechia) until June 15, 2026, but it suddenly disappeared from my toolbar and customization menu on June 16, 2026.

Despite following the troubleshooting steps provided in the official help article "Unable to find the built-in VPN in Firefox," the feature remains unavailable.

Here is a summary of the diagnostic steps I have already performed:

- Data Collection settings: Confirmed that "Allow Firefox to improve features, performance, and stability between updates" is enabled.

- About:studies: I have checked my active studies as shown in image_464983.png. There is no "VPN - MVP Beta Holdback" study listed that would explain the removal of the feature.

- About:policies: The Enterprise policy service is inactive, and there are no restrictions blocking IPProtectionAvailable.

- Account management: I have signed out of my Mozilla account and signed back in, but the VPN icon did not reappear.

- Installation: I have performed a clean reinstallation of Firefox, which did not resolve the issue.

I have also checked the toolbar customization menu and the overflow menu, but the VPN icon is not available.

Since this feature was working perfectly until yesterday, could you please investigate if my account profile has been excluded from the current rollout or if there is a regional issue affecting users in the Czech Republic?

I have attached my about:studies screenshot (Screenshot_about_studies.png) for your reference.

I am reporting a technical issue regarding the built-in Firefox VPN feature. It was fully functional in my location (Czechia) until June 15, 2026, but it suddenly disappeared from my toolbar and customization menu on June 16, 2026. Despite following the troubleshooting steps provided in the official help article "Unable to find the built-in VPN in Firefox," the feature remains unavailable. Here is a summary of the diagnostic steps I have already performed: - Data Collection settings: Confirmed that "Allow Firefox to improve features, performance, and stability between updates" is enabled. - About:studies: I have checked my active studies as shown in image_464983.png. There is no "VPN - MVP Beta Holdback" study listed that would explain the removal of the feature. - About:policies: The Enterprise policy service is inactive, and there are no restrictions blocking IPProtectionAvailable. - Account management: I have signed out of my Mozilla account and signed back in, but the VPN icon did not reappear. - Installation: I have performed a clean reinstallation of Firefox, which did not resolve the issue. I have also checked the toolbar customization menu and the overflow menu, but the VPN icon is not available. Since this feature was working perfectly until yesterday, could you please investigate if my account profile has been excluded from the current rollout or if there is a regional issue affecting users in the Czech Republic? I have attached my about:studies screenshot (Screenshot_about_studies.png) for your reference.
附加的畫面擷圖

所有回覆 (2)

The feature is not available in the Czech Republic at this point: Unable to find the built-in VPN in Firefox (the first block lists the staged rollout countries)

選擇的解決方法

Hello

Maybe, please, check, the preference, browser.ipProtection.enabled https://support.mozilla.org/en-US/questions/1578173

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