Is it a reported problem? Problems that developers are not aware of will never be resolved.

So I understand having spoken to BT help line - not everyome affected apparently.

Hi

What seems to be the problem? How can we help?

When will problem of picking up Firefox email contacts be resolved?

Firefox is a web browser and not a email client. So I take it this is with a webmail site in Firefox and since you mention BT https://www.bt.com/help/email/bt-email-login ?

sorry not to advise earlier but I can use BT Mail via Microsoft Edge picking up my existing contacts but via Firefox I get: "Invalid mail address, must have a domain part"

The BT helpline advised me that this is a known Firefox problem for some of their customers. How do I contact Firefox?

Regards, RH

Hi,

Could you please describe the exact steps you perform? We are aware of several issues with BT Mail, but I don't think yours is there.

It would also be great if you report this on WebCompat, our dedicated place for such kind of issues. When reporting, please include as many details as possible. Feel free to share a link to your report here, so that we can follow along.

Not sure what I can add. In Firefox I write an email then in the "To" area or "Cc" or "Bcc" type in e.g. "Roger" which then gives me possible matches from my contacts, I select "rogerh47@btinternet.com". The "To" area then shows "Roger x" in a red boarded box. When I press "Send" i get the message "<Roger> Invalid mail address, must have a domain part".

However when I do this exercise using Microsoft Edge after selecting "rogerh47@btinternet.com". The "To" area then shows "rogerh47@btinternet.com". When I press "Send" the message goes. This tells me that my contacts are sound and it is Firefox that is at fault.

As I commented the BT helpline advised me that this is a known Firefox problem for some of their customers.

Regards, RH P.S. not sure how to report on WebCompat - I am not computer lierate, what is URL for example?

This looks like https://bugzilla.mozilla.org/show_bug.cgi?id=2012085 to me.

Thanks for the report - we are aware of the problem, and are working on a deeper diagnosis.

Hi, the problem seemed to be solved for couple of days but now back where we were.

I noticed this exact problem weeks ago spoke to BT first then tried to raise it with Firefox. You would think that would be easy to do. Not easy at all to raise an issue in their help section, If it is now recognised as a problem why havent they put out a bulletin out about it ? <de> Invalid mail address, must have a domain part

I'm having the exact same problem on my desktop. It used to be OK, so it's obviously a recent issue. When I type out the contact address it picks up the full email address from my contact list in a drop-down list, as it should, HOWEVER, when I click on the contact address to auto-insert it into the address line on the email it only comes up with PART of the address so obviously can't send the email.

Example:-

I want to email fred@blogs.com so I start to type 'fred', the dropdown list appears from my contact list with fred@blogs.com shown on it, so I click on fred@blogs.com but only 'fred' gets copies into the 'to' field as opposed to fred@blogs.com which it should do (and used to do), so obviously the email can't send as it's not the full email address. The result is that I have to manually type the full email address on all new emails to contacts!

This appears to be a known issue with Firefox. As others have said, it's fine on other browsers and on my mobile phone and it used to be OK on my desktop using firefox so it must be a recent issue.

WHEN IS FIREFOX GOING TO FIX THIS??

Hi, it's filled under bug 2012085 on our bug tracker, The state of this bug is explained there, no need to shout.

WHEN IS FIREFOX GOING TO FIX THIS??

You mean Mozilla as Firefox is the name of the web browsers for desktop and mobile versions.

Also typing words in all Caps is the internet version of shouting.