Firefox 技術支援討論區

Hello! Our company has had this issue since May of 2020. out of 170 users, we will have 3 or 4 users per day crashing at random times. we cannot recreate the crashing on demand, its random times, random pcs. we are running the latest ESR version we do have a handful of PCs on the non ESR version also crashing. nothing in their extensions. we have tried running in safe mode and renaming the storage folder for some of the repeat users PCs but the crashing persists after a few days. we had all users refresh firefox but it will also happen again after a few days. we have tried setting a different home page for some users but they still get it. the only fix is to reinstall firefox and it will work fine for a few days but then will happen again. when they are in the crash cycle, nothing will get FF to open, only reinstall. FF is the default browser since some of our vendors require it. any help would be appreciated!

here are some of the users crash reports. I cant tell what is causing the crashes. we do have mcafee AV and have tested removing Endpoint security modules but still got crashing.

https://crash-stats.mozilla.org/report/index/d55b4ffe-25f9-4616-b80f-821650210218#tab-annotations https://crash-stats.mozilla.org/report/index/689631fb-cfc7-4075-a8ef-8ef570201211 https://crash-stats.mozilla.org/report/index/2639bd02-ea96-4fee-9a7f-49ed90201211 https://crash-stats.mozilla.org/report/index/436b3247-9e8a-4613-902e-3e2510201211 https://crash-stats.mozilla.org/report/index/9f111752-45c8-4e00-b047-d57be0201211

JK https://crash-stats.mozilla.org/report/index/00b1479a-ca32-4169-abde-4e1c60210208 https://crash-stats.mozilla.org/report/index/2968b7d8-4b91-414e-aecd-1a6a50210218#tab-modules

JD https://crash-stats.mozilla.org/report/index/1bebf49d-7bdd-4d96-b0e8-251fb0201231#tab-modules https://crash-stats.mozilla.org/report/index/c142fa1e-b2c5-4b73-8d9c-c6aac0201231 https://crash-stats.mozilla.org/report/index/c142fa1e-b2c5-4b73-8d9c-c6aac0201231

AM https://crash-stats.mozilla.org/report/index/a3b76044-f188-4f6d-b9ee-531df0210210 https://crash-stats.mozilla.org/report/index/80f6eb1e-dd67-4e02-abd1-bfe0f0210202#tab-modules

When my Microsoft Surface is in tablet mode and I click in any text field in Firefox, the on-screen keyboard pops up, there's a little shutter on the screen, and the keyboard closes. If I open the keyboard again by clicking in the task bar, the same thing happens again. The on-screen keyboard works perfectly in all other apps.

Anyone come across this before? Any thoughts?

I'm using the latest version of Firefox and Windows.

I am constantly frustrated by unresponsive pages / script warnings etc using Firefox. This never used to happen on previous builds -- I am using the latest 86.0 -- but these occur so often that I am about to say goodbye to Firefox. This does not happen when I am using Chrome and other browsers.

I have been through all of the suggested steps to deal with these unresponsive script/page issues, and none has worked.

Would appreciate any help on this, but as I say I am about to leave Firefox at this point for Chrome and other browsers.

Thanks in advance...

hi i see that i have a tab that uploads and i know its PID (via the task manager) I want to close him, but i don't know which tab it is, is it possible? Is there a way to suggest an option that shows the CPU and up/down usage when the mouse stays over a tab? or is there a soft or plugin to do that? thx

As per topic title, while downloading files from my university website for class and switching back to a youtube page, I got the strange popup "Would you like to make this document your home page?" I selected no, but I would like to know if this is merely something that can happen at random with Firefox, or potential malware or the like.

Thank you.

Hi, is possible in Firefox to use biometrics (e.g fingerprint) to unlock your passwords in Lockwise or use it for login, etc.? Or it's planned in some next releases? (on Windows 10)

Thanks for answers!

When trying to use Google meet, Firefox asks for permission to use the mic from my webcam (Logitech Pro9000) but not video. The only video option shown for permissions is my NDI source. The Logitech is nowhere to be found in the pull-down. Works fine in Edge, Windows Camera, etc.

I've reported this to the NY Times, but I can login fine with MS Edge browser, so I thought you'd want to know. Until this problem is fixed, I will have to use the Edge browser. All the best, John

update: I tried to login with Firefox 86.0 64 bit for Debian Linux 10.8 and it works OK.

I couldn't find this so I worked it out myself... post this as a fix for others!

TROUBLE: I have had problems with scrolling down using the scroll bar on reddit and elsewhere. When it got near the bottom it would uncontrollably jump back up not allowing me to get to the bottom of the page whether I held it with the cursor or not.

FIX: Go into options, general, browsing and turn off SMOOTH SCROLLING and AUTO SCROLLING.

I want a new tab opened when I select an item from a search page. I don't want to have to navigate back to the original search page. How do I make Firefox do that?

Greetings,

After a recent upgrade, i noticed that i can't browse to certain website using firefox, however if I used chrome or any other browser it i can.

after troubleshooting, noticed that in firepower (firewall I am using), the requests are using "ultrasurf client" image attached. Thus application gets blocked.

Made sure I don't have any "ultrasurf" plugin / addon installed, I even tested with running firefox in safemode but still same issue.

I also noticed that when I try to load a site, the connection doesn't go to that website IP but to one of cloudflare IPs. DOH is disabled, I and blocked all Cloudflare connections on the firewall.

Has anyone noticed this with their firefox ?

Version 86 DOH Disabled Firepower detects Ultrasurf client Connections are made to Cloudflare ips (Specifically to the range 104.16.0.0/12)

Hello

I have installed the dictionary for another language and when I right click the menu is there, however if I try to change the language it disappears. If I click again it's gone.

I have tried that if I disable UBlock Origin, the menu comes up, but I am not able to change language anyway. If I refresh, the menu disappears again.

I have instagram on my pc I can view others pictures and videos but i do not know how to do it from my firefox browser on my windows 10 pc. I am not really good at computer stuff so i do not wanty to mess this up . can some one tell me how Thanks

Have tried repeatedly to download firefox VPN - all I get is form to fill out with my info, which I do...and then a little red thing when I try to click on the submit button....have tried several times, same result... goes nowhere.

I[m using Firefox 86 64-bit on my Win 10 desktop.

Beginning with Firefox 85, I have been unable to log in to my NYTimes account.

When I do go through the log in procedure, it appears to work, but then, when I am taken aback to the NYT home page, it shows that I am not logged in.

Appreciate any help anyone can provide.

With concerns about supply chain security, I would like the ability to ensure that the file download matches a recognized checksum.

Downloading from: https://www.mozilla.org/en-US/firefox/78.6.1/releasenotes/ yields checksum SHA256 55249C4861FE521CB32D72785481A146B64812AF2ECE7341FAAA5C79ABC0F395

This does not match any of the checksums available at: https://archive.mozilla.org/pub/firefox/releases/78.6.1esr/

Best practice would be to publish the official checksum along with the release notes.

Is there another way to close the loop on this?