Firefox 技術支援討論區

I am backing up my bookmarks to a HTML file as I have been doing for several years. Recently I noticed when I opened the backup file there were two sets of bookmarks shown, one from several months ago (out-of-date and unneeded) and the current one.

I want to eliminate the old set of bookmarks, but I cannot figure out how to do it. The funny thing is the old set of bookmarks is NOT showing in my bookmark library. It is like a ghost set of bookmarks.

Any suggestions?

Hi, I have managed to find the right click menu and have got screenshot button to be listed however when pressed I only get large X page across browser window. Likewise when I add screenshot scissor button to toolbar same thing happens. What do I need to change to enable screenshot?

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover my Firefox data but am running into issues.

I located the two folders (one ending in ".default-release" and the other ending in ".default-release-1632317792925") from the PRE-reset file location C:\Users\[User]\AppData\Roaming\Mozilla\Firefox\Profiles.

I then close Firefox, delete all of the folders from the same location in the POST-reset location of those same files, and paste the older folders in their place.

However, when I start Firefox, it only shows me POST-reset tabs. Am I doing something wrong?

I am signed into my Firefox account. The device name is listed, Syncing is ON. I've set the items to be synced; Bookmarks, open tabs, Logins and passwords, addresses, add-ons, and Setting. Yesterday I did a Sync and when I got home I could not see the device or the open tabs.

What am I missing? Pat

Hello everyone!

Since the release of the new Firefox version 90 afterwards I have been using Firefox as I simply love surfing the internet with it as an alternative to chrome or chromium based browsers.

However, a small problem is annoying me: when I try to upload to iCloud.com or Google Drive, especially large ones, the upload speed is limited to 10 mbps, whereas I have an upload speed of 50 mbps.

On the other hand, when I try to upload on Chrome Browser or Edge Browser to both websites, the speed gets maxed out, literally maxed out by even 55 mbps!

I even tried to upload similar sized files simultaneously to Chrome, Edge and Firefox. Chrome and Edge finished while Firefox is still stuck on one third of the upload!

The strange thing though: when I open speedtest.net and measure the upload speed, it gives me on Firefox a speed of 50 mbps!

Any idea where the problem is? Any ideas how to speed up the upload and benefit from the max speed?

I am using latest Firefox on Windows 10.

Thank you!

I have noticed that I am not receiving any emails via Firefox Relay for the past two days. I have tried logging into Firefox Relay to check and see if any settings have changed but I am not getting the one time code needed to login. Would appreciate any help/guidance with sorting this out. Thanks.

I have a strange white bar that appears above the Firefox window at all times, but it's only visible on one of my other monitors, which is positioned above the monitor Firefox is on. I've tried starting firefox with all my extensions and themes disabled, and all that did was make the bar black instead of white.

This lead me to believe it was the Title bar. However, that's currently disabled. When I enable the title bar, the white bar disappears, but then I'm left with the title bar (which I do not want).

Is there a way I can have the Title bar disabled and not have this bar appear?

Worth noting I'm using the Lepton UI mod (which doesn't seem to be responsible for this) and DisplayFusion (which I thought would have been responsible for this, however I cannot be sure). Running Win 10.

Hiya,

I'm having a minor inconvenience with firefox 91.0.2 for a few months now. It's popped up a few months ago and hasn't resolved itself in between updates.

I'm guilty of having many (well over 20) tabs open at the same time and around the 20th or 30th tab even, usually one of the (newly opened) tabs, simply never loads. If I open the same link in another tab, the link (any url) does load. See the screencap below.

This is on a windows 64 bit machine OS build: 19043.1165 (21H1) Windows Feature Experience Pack 120.2212.3530.0

I'm running Norton 360 Antivirus software.

Will try running in safe mode, to see if it still happens and confirm in a reply to this message.

Hoping you guys might have some suggestions.

BTW: https://support.mozilla.org/en-US/questions/1317506 is probably the same problem, unfortunately the thread has been archived. This one: https://support.mozilla.org/en-US/questions/1285104 also seems similar.

In most standard Windows applications, the title bar and tab colour follows the default Windows settings, e.g. (in my case) the title bar and tab colour of active application windows is blue. This is true even in Thunderbird. Since FF 89, title bar and tabs are something between white and light gray, which is extremely user-un-friendly. FF developer team should return to the previous colour scheme. Yes, I know the circumstances of free software but this is NO excuse to alienate millions of users. Developers that change fully functionable software just, well, just to CHANGE it should consider that they are doing WRONG. Could anyone tell them? I am just user, not developer and I am not willing to learn developer tools like BugZilla just for this simple guiding principle.

Dear Firefox Community: I used to love Firefox. Now, I am constantly blocked from performing basic functions. Tonight I tried to complete a simple ebay transaction. I wasted more than one hour trying to make a purchase, with Firefox failing at every step. I opened Microsoft Edge and completed my purchase within literally seconds. Firefox now blocks me from several of my favorite websites. My fantasy sports and sports betting websites fail on Firefox but work fine on other browsers. The entire financial pop up window that is supposed to provide security does not work with my bank's website. I am trying to find a good reason to continue using Firefox, and I am not thinking of any. Again, I'm a longtime user and fan but right now the basics are not working with you, Firefox. Very frustrated.

I am trying to add my phone as a device. The first step is to open the QR reader in my android Firefox app, but I'll be damned if I can find it. I have gone into the settings menu to "Turn on sync" but that doesn't show anywhere. What am I missing? Thanks to all.

Hi guys. I have Windows PC machine running for several years now. No new program updates or installs recently, no restarts. And then yesterday, suddenly Firefox started to crash all youtube tabs. Not even videos itself, but also www.youtube.com crashes. Any idea how could i find out, what the hell is going on? Microsoft edge is working fine with youtube. I have tried troubleshoot mode, same. Windows 10.

What can possibly cause this? Thank you.

When I use control-F to search in a page, a ribbon appears at the bottom of the page with a search bar and associated controls. Somewhere on that bar, there should be an "X" to dismiss the search. It's not there anymore. (See screenshot.) The only way I've found to dismiss the search is to put the cursor in the search bar and press the ESC key. That's a bother. This must be a new bug, right?

Working on PC Windows 10. My Firefox updated on 9/21/21 now my old Photoshop Elements software is gone. I have misplaced discs. How was this caused by update? I dont see any past profiles. To revert.

Thanks Melissa Glick Firefox Update Lost Photoshop Elements

Edition Windows 10 Home Version 20H2 Installed on ‎5/‎3/‎2021 OS build 19042.1237 Experience Windows Feature Experience Pack 120.2212.3530.0

[Install308046B0AF4A39CB] Default=Profiles/i0eduofv.default-release-1614795670148 Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/y31xzzyg.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/i0eduofv.default-release-1614795670148

[General] StartWithLastProfile=1 Version=2

My search text will not be visible on some websites, selection boxes like drop downs are blank, and some popups have missing text. All of these issues can be highlighted to see the text it is just a pain to do and sometimes impossible on certain sites.

I'm having a problem with a couple videos where the video and audio aren't in sync. For example, the video in the first screenshot is only 2:30, yet when I play it, it seems to partially mimic the video in the second screenshot; it "extends" to 2:41, and it plays the video from the second video. However, it plays the audio from the first video and the progress bar still only goes to 2:30, yet the video keeps playing for another 11 seconds without any audio until the video from the second video ends. Seeking forward causes the different recommendations to pop up as if the video had ended normally.

I am using a MSI laptop on Windows 10. I have restarted my computer, cleared my cookies and cache, and updated Firefox to the latest version. This problem persists with all of my extensions disabled, and when logged in or out of YouTube (no matter the account) or in incognito mode. At first, I thought it had something to do with the video and/or channel, since the other video with the same problem was also uploaded by AmericanDadVEVO. When I tried watching the video in the first screenshot on Microsoft Edge (which I barely use and have no extensions on), however, it worked normally.

Any help would be appreciated! I really do not want to switch to another browser.

Hello,

Today is my first day back in the office after the pandemic; in preparation I set up a Firefox account at home and turned on syncing but it doesn't seem to have worked upon logging in at work.

Within the "Connected Services" section it shows two desktop computers which seems right (one at home, one at the office) but I don't have any saved passwords nor open tabs etc that I was expecting on the office PC. I get the option to "Send tab to device" but there are no synced tabs in there to open.

Can anyone help? I'm at a loss.

Thanks