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Chat and some widget services suddenly stopped working

  • 3 回覆
  • 0 有這個問題
  • 3 次檢視
  • 最近回覆由 zeroknight

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As of 21/11/2023, I can no longer use several chat services that had previously worked on Firefox, for example Santander bank and EDF. Plus, the POWR widget has stopped working on one of my favourite websites.... it used to pull in the charity's Facebook content but now all I see is the text and no imagery. All of these functionalities work fine in Google Chrome and Edge so what's wrong please? Thanks in advance UF https://www.aldingbournetrust.org/make.html

As of 21/11/2023, I can no longer use several chat services that had previously worked on Firefox, for example Santander bank and EDF. Plus, the POWR widget has stopped working on one of my favourite websites.... it used to pull in the charity's Facebook content but now all I see is the text and no imagery. All of these functionalities work fine in Google Chrome and Edge so what's wrong please? Thanks in advance UF https://www.aldingbournetrust.org/make.html

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The widget loads for me, you can disable Tracking Protection for the site or use Standard protection.

有幫助嗎?

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Thanks zeroknight, this worked... but it's a bit weird having to re-enable social media and ad trackers just so I can chat to helpdesk staff??? Maybe Mozilla is being a bit over-zealous :-) UF

有幫助嗎?

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Standard Tracking Protection is the default and does not block tracking content like social media and chat widgets. Strict and Custom protection comes with warnings that it may break sites.

有幫助嗎?

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