Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
封存

Restore my data

Yash R replied
blackghost989881

Hello guys,

my old pc MP got fried and i needed a new windows and idid and installed Firefox as its my best browser but when i signed in in my account it seemed like i forgot my password so i did reset it and when i signed in i didn't find any of my old account passwords or data at all and i do need help to restore these data

thx in advance

Hello guys, my old pc MP got fried and i needed a new windows and idid and installed Firefox as its my best browser but when i signed in in my account it seemed like i forgot my password so i did reset it and when i signed in i didn't find any of my old account passwords or data at all and i do need help to restore these data thx in advance

所有回覆 (4)

FIrefox removes all of your data when you Reset your password. You can also check out this link: https://support.mozilla.org/en-US/questions/1295116

checking it out

由 blackghost989881 於 修改

so there's no way to recover it back ?

Most of the users don't generate a recovery key due to which their passwords can't be recovered. If you have generated one, you can recover it through this link:

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

If you didn't generate a recovery key earlier, you might've recovered it as it saves the profile on the same Desktop. But as you switched to a new one, it may not be possible as it requires files from your old pc. If you can get those, you can recover them and here's the guide to it:

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_passwords