搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox Problems with using NVIDIA Webseite

more options

Hi, i found a Problem with the Nvidia Website https://www.nvidia.de/Download/index.aspx?lang=de

When i Search for Driver Download, i choose "Producttype" and then when choosing "Product Series" the Website allways Resets to Start.

I also Informed Nvidia about the Problem, but it is only on Firefox. Im on Linux (Ubuntu 18.04) and use Firefox in Latest Version 83.0 no addons.

I also Try Chromium and other Browsers but this Problem only happens on Firefox.

Greetz. Vinz

附加的畫面擷圖

所有回覆 (20)

more options

Hi Vinz, it seems to be behaving for me on Windows. Each time I change a drop-down, the page initiates a background request that I assume is to retrieve updates to the values in other drop-downs.

Do you notice any difference in a private window? This will block some of the trackers, in case those are an issue.

more options

Note that you can see these XHR requests in the Network Monitor.

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also:

more options

I can replicate the issue in Nightly. Followed all the steps from cor-el, even with ETP off and changed my cookies to standard plus allowed their cookies. The same issue also happens in a Private Window. I tried to change the drop downs for my laptop hardware, but they always reset. Even changing the drop down from Windows to Linux resets.


Operating System: openSUSE Tumbleweed 20210113 KDE Plasma Version: 5.20.5 KDE Frameworks Version: 5.78.0 Qt Version: 5.15.2 Kernel Version: 5.10.5-1-default OS Type: 64-bit Processors: 8 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

由 jonzn4SUSE 於 修改

more options

Do you see the lookup XHR requests in the Web Console or Network Monitor I showed in the screenshot I posted above ?

more options

For testing purposes I have tried it on Linux Mint 20.1 Cinnamon Live USB. First website opened (so cache or cookies could not be the issue) - same problem. Linux Lite 5.2 - no better. :/

Workaround for this moment: https://www.nvidia.com/en-us/geforce/drivers/ This one works as supposed.

more options

Are that valid responses because these results should contain a list of possible choices in XML format ?

more options

Web Dev I am not, you want to drive... you can get on via anydesk if you want. I just went to network in the console, then clicked on the drop downs on the site.

由 jonzn4SUSE 於 修改

more options

jscher2000 said

Hi Vinz, it seems to be behaving for me on Windows. Each time I change a drop-down, the page initiates a background request that I assume is to retrieve updates to the values in other drop-downs. Do you notice any difference in a private window? This will block some of the trackers, in case those are an issue.

No i do not notice any difference in a private window. But i now used Chromium, to check if there it still the same Problem and no, in Chromium the Site worked normaly.

I Installed all Addons i use in Firefox and on Chromium it worked. (Https-Everywhere, Ublock-Origin, UMatrix, idont care about cookies)

more options

Hi cor-el,

this Problem seems to be with Firefox i also used a Firefox out of the box to check if the Problem is one with my addons or profile changes i made, but it is not.

In the Out of the Box Firefox the Problem still the same.

I Contacted NVIDIA to see if they can Help me. The only answer i became is that the Problem is no Problem ...

more options

jonzn4SUSE said

Web Dev I am not, you want to drive... you can get on via anydesk if you want. I just went to network in the console, then clicked on the drop downs on the site.

Hi jonzn4suse, on my side the Problem still Present for now how about your replication? Still it Present on your side to?

more options

I run Nightly and the below site is working for me now. see screenshot

https://www.nvidia.com/Download/index.aspx?lang=en-us

more options

Did you ever try downloading a separate copy to test? Let me also try it in the current version 85.0.

more options

Yeah, it's still broken in 85. see screenshot Also, tried safe mode, but no joy.

由 jonzn4SUSE 於 修改

more options

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

cor-el said

Do you see the lookup XHR requests in the Web Console or Network Monitor I showed in the screenshot I posted above ?

I hope this is what you're looking for from both browsers.

more options

cor-el said

You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Same issues for my 2nd user and I didn't log into my firefox account. see screenshot

由 jonzn4SUSE 於 修改

more options

jonzn4SUSE said

I run Nightly and the below site is working for me now. see screenshot https://www.nvidia.com/Download/index.aspx?lang=en-us

Yes, this site works also for me, but im in Germany and it cant be, that the other site is not working ... :)

Like i said before when taking other Browser the https://www.nvidia.de/Download/index.aspx?lang=de is working normal.

So i try to contact the Mozilla support but cant reach.

more options

cor-el said

You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Hi, cor-el yes i try whit a new Profile like i said a Firefox "out of the box" with no addons and no changes on a Virtual Machine but it didnt work.

By the way sorry for mixing up the answers, to you and jonzn4suse ...

I contact the Nvidia Support to tell them theres a Problem on the Website but they didnt recognize me, only answer i became was, try an other Browser and when i told them that i wright this in my question that i try this before they only said glad to help you fixing this ...

So to you both the only thing i didnt try is the lookup XHR point because im not confirm with this point ...

Greetz Vinz

more options

cor-el said

You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

I have tried this but it is not working. I have tried to make a new profile twice but it doesn't work. please advice something else.