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Account locked up and waiting for 24h didn't work

  • 7 回覆
  • 2 有這個問題
  • 139 次檢視
  • 最近回覆由 1319324245

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I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

由 cor-el 於 修改

被選擇的解決方法

An administrator on Bugzilla fixed the problem for me

從原來的回覆中察看解決方案 👍 0

所有回覆 (7)

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I met the same problem, but now its solve.

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1319324245 said

... I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet). ...

Bugzilla might need a few days to get a response, especially on a weekend.

Whatever you do, don't reset your Firefox Account password! Doing so will clear your data from the Sync server.
Then Game over!

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Mnjula AGARWAL said

I met the same problem, but now its solve.

How? Just wait?

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the-edmeister said

1319324245 said

... I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet). ...

Bugzilla might need a few days to get a response, especially on a weekend.

Whatever you do, don't reset your Firefox Account password! Doing so will clear your data from the Sync server.
Then Game over!

Got it. Thanks. Can anybody here just manually unlock my account?

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seveda zaklučena

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the-edmeister said

1319324245 said

... I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet). ...

Bugzilla might need a few days to get a response, especially on a weekend.

Whatever you do, don't reset your Firefox Account password! Doing so will clear your data from the Sync server.
Then Game over!

I have to say that this bug is really stupid. I can sign in support.mozilla.org but I can't sign in firefox and my email address can receive emails from mozilla but firefox says emails sent to my address were returned...

Seriously, can anybody help out here?

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選擇的解決方法

An administrator on Bugzilla fixed the problem for me