On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data.

  • 3 回覆
  • 2 有這個問題
  • 36 次檢視
  • 最近回覆由 cor-el

more options

When I need to sync my bookmark, I was asked to login to sync. But got error:

Sorry. We’ve locked your account.

The confirmation email we sent to **** was returned and we’ve locked your account to protect your Firefox data.

When I need to sync my bookmark, I was asked to login to sync. But got error: Sorry. We’ve locked your account. The confirmation email we sent to **** was returned and we’ve locked your account to protect your Firefox data.
附加的畫面擷圖

所有回覆 (3)

more options

This happens when your email provider automatically sends a error message back to the Firefox Account email system. Unfortunately, I've seen Yahoo frequently email back with an error message, even when the email goes through correctly.

In other cases, this can also happen if you have set an automated reply (sometimes called vacation reply on some email providers) because Firefox interprets this as an error message and assumes the email wasn't sent properly.

Once your account gets locked there is a waiting period (I want to say 24 hours) before it will be unlocked and you will be able to attempt to request the codes again.

If you continue to have issues with this, you may want to try changing the primary email address for your Firefox Account to another email provider.

Hope this helps.

more options

Hello,

    I still CAN NOT sign in and sync up the Firefox.  I get the same account locked error after 24-hr.  
   Please help!
more options