Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Lost 2FA codes, can't login on new machine..

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

user501254
user501254
more options

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device.

As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla.

I am okay with losing all my data synced on the account (already tried a successful password reset).

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device. As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla. I am okay with losing all my data synced on the account (already tried a successful password reset).

所有回覆 (2)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I'm not aware of a way to currently access a Firefox account with 2FA enabled when you lost the 2FA recovery codes and the authenticator app. Some (a long) time ago it was possible to get access to the account Settings via a password reset, but that no longer works and you still need to enter the 2FA code if you click the link in the reset email. You could try to create a bug report with security hidden status and ask to reset the account and remove 2FA.

由 cor-el 於 修改