Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please sign in to the Mozilla account connected to your subscription (if not already) and then use this link to submit your question.

I am a subscriber to your VPN network, why would I ask about the installation fail if I wasn't???

See https://www.mozilla.org/products/vpn/download/

The system requirements for the newest version of Mozilla VPN is Macos 13.0. Try to find some older installer that could work.

The page at https://www.mozilla.org/products/vpn/download/ actually has a smaller "Download previous versions for Windows and Mac" link that leads to archive of all older installers. I see the requirement from macOS 11 to macOS 13 was changed earlier this year, so users report that v2.32.0 works for them on Monterey. It can be downloaded from here: https://archive.mozilla.org/pub/vpn/releases/2.32.0/mac/

Hi Joe,

Just checking in if one of these answers actually helped you (you can mark it as a solution by yourself). Otherwise, I strongly recommend reaching out to our front line agents by creating a support ticket from here (it's a different support channel from this peer to peer support).