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Spam emails not showing up

Lin replied
Val Johnstone

Spam emails from my bigpond account show in webmail but not in the spam box on Thunderbird. How do I remedy this?

Spam emails from my bigpond account show in webmail but not in the spam box on Thunderbird. How do I remedy this?

All Replies (1)

Is this a POP3 account, rather than IMAP? If so, POP3 only downloads messages from your Inbox. If they are classified by the server and moved to a server-side folder, Thunderbird will never see them and will never download them.

Thunderbird's Spam folder is for messages that are downloaded locally and then flagged as Spam by Thunderbird.

Buza umbuzo

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