Diễn đàn hỗ trợ Firefox

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here using that. I was hoping that any email from Mozilla would go to the Outlook address, but I just got an email at the Hotmail address saying that I hadn't signed in for 2 years. I do remember a few times I had trouble signing in. The "owner" of this computer is still me - using my maiden name - if that matters. Now I don't know if I have more than one Mozilla account or what. Is there some way I can get things sorted out?

Hello AMO team,

I am the developer of two add-ons published from my old account, which I can no longer access: I lost the authenticator app used for two-step authentication, and I have no backup authentication codes or account recovery key for that account. Password reset is therefore impossible (the reset flow requires a TOTP code, and no recovery key exists on the account).

I would like to request an official transfer of ownership of the following two add-ons from the old account to my new account:

1. Admin-panel quick access - https://addons.mozilla.org/addon/admin-panel-quick-access/ (add-on id 2650700, guid {dc8766bb-be8a-4bf9-aec8-6bf114d6ed24}) 2. TripleKeep - https://addons.mozilla.org/addon/triplekeep/ (add-on id 2654061, guid {ddb290f5-c226-4a22-9dd0-b1731169d15b})

- Old account: https://addons.mozilla.org/en-US/firefox/user/15677483/ ("Shepel", registered 2020-02-19) - New account: https://addons.mozilla.org/en-US/firefox/user/17480927/ ("Shepel Pavel", email [redacted] @mail.ru)

Proof of ownership:

- The support email listed on BOTH add-on listings is [redacted] @shepel.net - an email I control and have full access to. I can reply to any verification message sent to that address. - Both listings link to my GitHub repositories, which I still control: https://github.com/shepelpavel/go-to-admin (branch firefox) and https://github.com/shepelpavel/triple-keep (branch firefox_ver). - The manifests in those repositories match the published versions exactly: "Go To Admin" version 1.3 (= published version 1.3 of admin-panel-quick-access) and "TripleKeep" version 1.4 (= published version 1.4 of triplekeep). - Commit history in those repos (author [redacted] @gmail.com, dated 2020) matches the AMO submission dates (2020-07-02 / 2020-07-23 / 2020-08-11).

I have intentionally not re-uploaded these add-ons under the new account to avoid GUID conflicts - I am requesting an official ownership transfer instead.

Please let me know if you need any additional verification. Thank you!

Best regards, Pavel Shepel [redacted] @shepel.net

/redacted emails from public community support forum

I recently bought a new computer and I need to know how to register this computer to my Firefox account,. and also remove my old computer from my account and keeping the same account number.

On my connected devices I had a device I didn't recognise and deleted it. I needed to capture details of the rogue device and unfortunately didn't record the details, in the shock of finding a device connected to my account. Is there anyway to see the history of what devices have been connected or where connected. It for an ongoing investigation of unauthorised access to my laptop.

Can anyone help

Russian language Уважаемые господа, мне нужна помощь в удалении моего эккаунта mazur.farmamed@gmail.com. По рекомендации, я создал еще один эккаунт, моей жены getochka.mazur@gmail,com, регистрация прошла успешно, к нему я попытался подключить дополнительный эккаунт mazur.farmamed@gmail.com, но ничего не получилось, так как к моему эккаунту привязана возможность вторичной авторизации и изменить пароль и ввести 6-значный код я не могу. Поэтому самым простым способом, я прошу удалить мой эккаунт mazur.farmamed@gmail.com. Я его заново создам и определю вторичную авторизацию к моему телефону +79184844844. Электронная почта у меня работает постоянно и мне хотелось бы продолжать пользоваться эккаунтом firefox с именем моей почты mazur.farmamed@gmail.com , а не моей жены getochka.mazur@gmail.com. Прошу ответить на мой e-mail: mazur.farmamed@gmail.com. Надеюсь на Вашу помощь, С уважением, Андрей Мазур, +79184844844, e-mail: mazur.farmamed@gmail.com 09.08.2026 г.

After connecting and signing in to Mozilla Connect, it seems impossible to actually log out. There is a log out option in the dropdown menu, but it doesn't work. After "logging out", when going back to the site one is automatically logged back in. This is true even after clearing all mozilla.org cookies, and closing the browser. If a different browser is used, first time access to the Mozilla Connect site requires username/email and password, but after the first access, the alternate browser is also perpetually logged in.

1. What mechanism is being used to identify me as the user after cookies are cleared ?

2. How does this fit in with Mozilla's claims to respecting user privacy ?

3. How do a log out of the Mozilla Connect site ?

I got charged for a VPN and make sure that it wasn't I was not able to cancel the subscription in time because it said I didn't even have a subscription that it wasn't even going to charge because there was nothing even signed up. today I get charged for the service and I never wanted it. Please advise on what's the next steps.

Twice in recent weeks I received the message "Your account and your personal data will be permanently deleted on [Wednesday, Jun 10, 2026] because you haven’t been active" at my email address of [edited] @gmail.com. However, my email on your records is [edited] @yahoo.com. I access both of those email accounts on my computer (Windows 11) through my Firefox browser.