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Why is Norton Toolbar and Xfinity Constant Guard Protection Suite incompatible with Firefox 20.0

Được đăng

I recently upgraded to Firefox 20.0 on my desktop at home. The Norton Toolbar and Xfinity Constant Guard Protection Suite are incompatible. Is there a fix for this problem and is my security protection still working when I use Firefox?

I recently upgraded to Firefox 20.0 on my desktop at home. The Norton Toolbar and Xfinity Constant Guard Protection Suite are incompatible. Is there a fix for this problem and is my security protection still working when I use Firefox?

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 11.7 r700
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Google Talk Plugin Video Accelerator version:0.1.44.24
  • Version 3.17.0.12440
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Google Update
  • 5.1.20125.0
  • NPWLPG

Ứng dụng

  • Firefox 20.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • URL hỗ trợ: http://support.mozilla.org/1/firefox/20.0/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Save Text To File 1.1.3 (HighlightedTextToFile@bobbyrne01.org)
  • Thumbnail Zoom Plus 2.4 (thumbnailZoom@dadler.github.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Clear Console 1.7 (clearConsole@penzil.com) (không hoạt động)
  • Click&Clean 4.1 (clickclean@hotcleaner.com) (không hoạt động)
  • Ghostery 2.9.3 (firefox@ghostery.com) (không hoạt động)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (không hoạt động)
  • Norton Toolbar 2013.3.1.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (không hoạt động)
  • XFINITY Constant Guard Protection Suite 1.13.219.1 (idvaultaddin@whitesky) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: ATI Radeon HD 4600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9498
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 11-16-2012
  • driverDate2:
  • driverVersion: 8.970.100.7000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series)
  • windowLayerManagerType: Direct3D 10

Thay đổi cài đặt

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://xfinity.comcast.net/
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365060768
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.cookies: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
user633449 1539 giải pháp 10745 câu trả lời
Được đăng

The norton toolbar doesn't actually do anything to protect your computer, you can use Firefox without it and Norton is still running on your machine.

You can however update norton to support Firefox 20, https://support.norton.com/sp/en/us/home/current/solutions/kb20100720113635EN_EndUserProfile_en_us

The norton toolbar doesn't actually do anything to protect your computer, you can use Firefox without it and Norton is still running on your machine. You can however update norton to support Firefox 20, https://support.norton.com/sp/en/us/home/current/solutions/kb20100720113635EN_EndUserProfile_en_us

Người tạo câu hỏi

Thanks, that helps.

Thanks, that helps.

Người tạo câu hỏi

After following the instructions you posted, it still says they are incompatible with Firefox 20.0. I have the Norton Security Suite and Xfinity Constant Guard Protection Suite through Comcast, so the link didn't work. Thanks.

After following the instructions you posted, it still says they are incompatible with Firefox 20.0. I have the Norton Security Suite and Xfinity Constant Guard Protection Suite through Comcast, so the link didn't work. Thanks.
the-edmeister
  • Top 25 Contributor
  • Moderator
5419 giải pháp 40418 câu trả lời
Được đăng

Have you tried running a LiveUpdate for Comcast/Norton??

Have you tried running a '''LiveUpdate''' for Comcast/Norton??

Người tạo câu hỏi

Yeah, tried that. It completes the LiveUpdate, but it doesn't have any effect with Firefox 20.0 and the add-ons. Thanks.

Yeah, tried that. It completes the LiveUpdate, but it doesn't have any effect with Firefox 20.0 and the add-ons. Thanks.
MylesB 0 giải pháp 1 câu trả lời
Được đăng

I have Norton Security Suite provided by Comcast and ran LiveUpdate until there were no more updates and restarted the computer (Windows 7). Norton Toolbar 2013.3.1.3 updated April 20, 2013 still not showing compatible and no option to enable. Constant Guard 1.13.219.1 updated February 28, 2013 also not compatible.

I have Norton Security Suite provided by Comcast and ran LiveUpdate until there were no more updates and restarted the computer (Windows 7). Norton Toolbar 2013.3.1.3 updated April 20, 2013 still not showing compatible and no option to enable. Constant Guard 1.13.219.1 updated February 28, 2013 also not compatible.

Người tạo câu hỏi

Thanks, I have already done the same and it fixed the problem.

Thanks, I have already done the same and it fixed the problem.
FireDocUSMC 0 giải pháp 7 câu trả lời
Được đăng

This is an endless battle between Firefox & Norton Symantec with just about every update Firefox comes out with. As someone wrote "The norton toolbar doesn't actually do anything to protect your computer, you can use Firefox without it and Norton is still running on your machine."

Having used Norton/Symantec since its origin...it is not about Norton Protecting Our Computer, which we already know Norton does protect...it is the Use of Having the Toolbar being visible to access Identity Safe & having Safe Web features being displayed.

Yes....We Know we Can use Firefox without Norton, but it is not Safe when Browsing or doing a Search i.e. using Google and being notified of Potential Unsafe Web Sites, With Pre-Warning of Computer Threats, Identity Threats, Annoyance Factors, Ecommerce Safety Threats, or Security Information Not Available.

And the Norton Toolbar works for I.E., Chrome, and sometimes Firefox....I personally use all 3 browsers, as they all have issues from time to time, as I am a Researcher, online 8-16 hours a day, and do not like having to stop working, so I switch to another browser. And I have over 100 different usernames and passwords for the sites I visit, and with Auto_Fill enabled, I do not have to remember each and every different site username & password or open another file just to view what it is.

Having the Toolbar is indispensable for myself and the work I do. I do not allow Browser's to remember Usernames & Passwords. And I like to be forewarned before entering a site if possible and protected.

This is an endless battle between Firefox & Norton Symantec with just about every update Firefox comes out with. As someone wrote "The norton toolbar doesn't actually do anything to protect your computer, you can use Firefox without it and Norton is still running on your machine." Having used Norton/Symantec since its origin...it is not about Norton Protecting Our Computer, which we already know Norton does protect...it is the Use of Having the Toolbar being visible to access Identity Safe & having Safe Web features being displayed. Yes....We Know we Can use Firefox without Norton, but it is not Safe when Browsing or doing a Search i.e. using Google and being notified of Potential Unsafe Web Sites, With Pre-Warning of Computer Threats, Identity Threats, Annoyance Factors, Ecommerce Safety Threats, or Security Information Not Available. And the Norton Toolbar works for I.E., Chrome, and sometimes Firefox....I personally use all 3 browsers, as they all have issues from time to time, as I am a Researcher, online 8-16 hours a day, and do not like having to stop working, so I switch to another browser. And I have over 100 different usernames and passwords for the sites I visit, and with Auto_Fill enabled, I do not have to remember each and every different site username & password or open another file just to view what it is. Having the Toolbar is indispensable for myself and the work I do. I do not allow Browser's to remember Usernames & Passwords. And I like to be forewarned before entering a site if possible and protected.
user633449 1539 giải pháp 10745 câu trả lời
Được đăng

Just to close this once and for all:

Norton's compatibility with Firefox is Norton's responsibility. They are usually very good about making sure they update their software quickly to support new Firefox releases (the dates of which are posted months in advance). However, Firefox can't update their software for them, that is all Norton's problem and they have to resolve it.

Norton Toolbar does nothing to actually enhance your computer's protection. Firefox (and all major browsers) have built in malware and phishing protection, rendering the protection in the Norton Toolbar redundant.

The only legit use case for Norton software in the browser is password storage, but you should seriously consider an offering that updates their software reliably, or use Firefox's built in password storage.

Just to close this once and for all: Norton's compatibility with Firefox is Norton's responsibility. They are usually very good about making sure they update their software quickly to support new Firefox releases (the dates of which are posted months in advance). However, Firefox can't update their software for them, that is all Norton's problem and they have to resolve it. Norton Toolbar does nothing to actually enhance your computer's protection. Firefox (and all major browsers) have built in malware and phishing protection, rendering the protection in the Norton Toolbar redundant. The only legit use case for Norton software in the browser is password storage, but you should seriously consider an offering that updates their software reliably, or use Firefox's built in password storage.