Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Why does the Alexa Tool only show "private"? (No rankings at all.)

  • 7 trả lời
  • 29 gặp vấn đề này
  • 445 lượt xem
  • Trả lời mới nhất được viết bởi HBBP

more options

Hello,

Since the last update the Alexa Ranking Tool is not showing any rankings for any site. It constantly shows "private".

I've tried everything recommended and checked every setting but I can't find the problem.

Regards, Lizzi.

Giải pháp được chọn

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ).

It looks like this is implemented like this since firefox 6.0

Đọc câu trả lời này trong ngữ cảnh 👍 6

Tất cả các câu trả lời (7)

more options

Are you running Firefox in Private Browsing mode?

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"
more options

Hello cor-el,

Thank you for your reply.

I've checked all those things and the settings are all fine. The tools menu displays the "Start Private Browsing". As I understand it that means I'm not in private browsing mode.

I've done a complete system cleanup and rebooted a couple of times but it still says private. Update says I have the latest version of Firefox.

I'm wondering if I should revert back to the previous version and see if the tool works again but I don't know how to do that.

Regards, Lizzi.

more options

Also, I just noticed, I went to dictionary.com a moment ago and the rank showed up for a few seconds before displaying private again.

more options

You can try to contact the publisher (creator) of that toolbar and ask them how to solve this issue.

more options

After I sent my last post I added the compatibility tool and discovered that tool doesn't work with Firefox 6.

Thanks for your help.

Regards, Lizzi.

more options

Well, I removed and reinstalled the Alexa status bar tool. It says it has compatibility problems but it IS working now. L.

more options

Giải pháp được chọn

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ).

It looks like this is implemented like this since firefox 6.0