Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm
Open

Thunderbird email account disappeared after computer reset

Ton đã trả lời
Ton

After some Windows Updates installation, my computer behaved very erratically, and I had to reset it. After selecting the option to keep all files, it appears to be a joke, as I have ended up having to reinstall almost everything. Regarding Thunderbird, all the files have disappeared including the folder with the profiles, however I did a back of that folder on a separate disk and I need to know if that can be used and how to go about it.

After some Windows Updates installation, my computer behaved very erratically, and I had to reset it. After selecting the option to keep all files, it appears to be a joke, as I have ended up having to reinstall almost everything. Regarding Thunderbird, all the files have disappeared including the folder with the profiles, however I did a back of that folder on a separate disk and I need to know if that can be used and how to go about it.

Tất cả các câu trả lời (2)

- First, install Thunderbird and run it for the first time. If it starts prompting you to set up an email account, decline all offers. When it finally settles down, exit Thunderbird.,

- If you have a backed-up copy of the "C:\Users\(your login name)\AppData\Roaming\Thunderbird" folder, the one that contains your profile(s), copy (not move) it to the equivalent location, overwriting the new, incomplete "..\Thunderbird\" folder. If all goes well, when you next start Thunderbird, everything should be as it was when you made the backup. Depending on how old the backup copy is and if from an earlier version, you may need to reset some preferences and re-enter you passwords.

Thank you and I will give it a try.

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.