Linkage to an outlook account

the SMTP server should be smtp.office365.com, STARTTLS, port 587

David Thank but sadly that has not changed anything. I still get the "Unable to connect" screen plus others as before.

Since the SMTP settings were wrong, my inference is that you entered all settings manually. My suggestion is to remove the account completely and start over, entering just your name and full email address and nothing else. Do not enter password until prompted.

I have deleted both the account and the outbound server details for the outlook account. I have exited the software and started again.

I get the same response and errors. I have a couple more screen captures that may help a diagnosis and point me in the right direction.

I do appreciate your suggestions.

Is the account hub turned off? are you prompted for password?

David Yes. See screen capture but why does it appear to force this through the account hub?

I should have added I do not get prompted for the password with the server settings shown

when i enter your info and press enter, i get what is in my screenshot. pressing the DONE key should then prompt for password

I have never seen a screen like that so far. I note you have a "-" in the server name is that something I have missed?

Even though the account hub is NOT selected it seems to be using that interface. Is there an alternative way of adding a new account ?

I attach a screen dump from the error console if that helps?

Outlook seems to use both smtp-mail.outlook.com and smtp.outlook.com. My eys blur on attempting to read error console, although there are some here who easily understand it. I am puzzled why your attempt at setup focuses on the SMTP setting. I am assuming you enter name, email address, press enter key and then STOP, waiting for thunderbird to respond. If you're clicking more, then I am lost. Good luck.

Thank you for your efforts. I hope someone else may be able to shed some light on this to get me back up and active on this outlook account.

Despite some patience on my part and repeated attempts I have still not managed to crack this. Can anyone else perhaps give me some pointers? The errors are as already listed and/or screens replies.

My thought, although it may prove useless, is to fully remove thunderbird, including the appdata\roaaming\thunderbird folder and start over with the ESR release, not the monthly release. Then, - check that account hub is not set - enter ONLY name and email address and press enter on the email setup screen - enter password only when asked to do so.

This may not be necessary, but you've been trying for some time now. ESR is proving quite stable.