Question

Problem with bringing up videos.

3 tuần trước

15:24 6/4/26

I am not able to bring up videos. This has just occurred and don't know why. Please advise.

Answer 1 · 2026-04-06 22:24:38.190255+00:00

15:25 6/4/26

Hi Len

What happens when you try to view videos in Firefox? Is there any error message?

Do you have any add-ons installed in Firefox?

Answer 2 · 2026-04-06 22:24:38.190255+00:00

15:31 6/4/26

Nothing happens. The video screen is black with a swirling circle.

What are add ons? Where do I find them? How does that affect the video screen?