Issue in Wordpress Regarding Contact Forms Not Being Sent to Our Designated Email
Hello, In our WordPress website, we have a page dedicated to our contact form. I have it connected to the email I have in Thunderbird so I can receive the forms; however, I keep getting the error of:
Mailer: Other SMTP SMTP Error: data not accepted. SMTP server error: DATA END command failed. Detail: Your message has been rejected because you have been detected sending high likelihood spam.
I saw online that I have to contact Thunderbird to resolve this issue since they are the SMTP provider. Please let me know what I should do.
(Note: I am not a coder so if I need to do any coding, please specify where I have to go and what to click)
Thank you
Tất cả các câu trả lời (2)
Thunderbird is NOT an SMTP provider. Most Wordpress sites use plugins that provide that service. The eventual email might then be sent to an account where you use Thunderbird to access it, but your problem is within the Wordpress setup. I suggest you post your concerns on a Wordpress forum or solicit assistance from your plugin author page, assuming use of a plugin.
This sounds more like an SMTP/provider issue than a WordPress coding problem. I’d first check the SMTP settings, sender address, SPF/DKIM records, and whether the provider has flagged the messages as spam. You may also want to contact the SMTP provider to confirm why the messages are being rejected.
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