Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox ESR 128.9.0 XULRunner profile error

ESR 128.9.0 is the only version of Firefox I have on my machine. I have deleted all profiles and added a new profile. Why won't this error go away?

ESR 128.9.0 is the only version of Firefox I have on my machine. I have deleted all profiles and added a new profile. Why won't this error go away?
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (3)

Could you take a look at what Firefox thinks you were using before? Here's how:

Type or paste this shortcut path into the Windows search box, or the address bar of Windows File Explorer, then press Enter to submit it:

%APPDATA%\Mozilla\Firefox\Profiles

Each of the weirdly named folders here will have its own compatibility.ini file which lists the last-used version of Firefox. Do you see any anomalous results that might indicate a hidden installation of Firefox?

I followed the advice in this related support question , which was to delete all the Mozilla tasks in Task Manager. It's been three days and the profile error hasn't shown up since I deleted all the tasks in Task Manager.

I didn't think of that, just the scenario of starting Firefox normally. Glad you found it.