primary password--how do it set it. I cannot get into AOL mail. I have tired email and foxfire password nothing works
A box comes up when I open the browser and asks for a primary password. I have tried my email and my foxfire password nothing works. Why? I need to get to my email via AOL mail. HELP
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Hi
This article will help if you want to remove a primary password, but I strongly recommend that you consider the warnings in this article with regards to the loss of data:
https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it
The Primary Password is only used to access encrypted logins stored in the Password Manager, it doesn't block you from opening Firefox and you can cancel this PP prompt to continue although that blocks access to saved usernames and passwords.
Are you using Sync as this is a possible reason to ask for the Primary Password when you start Firefox ?
Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.
What happens if you try to access AOL mail ? Do you get an error page or are you returned to the login page or don't you remember the password?
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window