New Firefox Dilemma
I received a message stating that my current "Firefox" needed to be updated to '64-Bit'. I updated and lost all of my favorite icons (25+). I also have to create an entire new account and password as I'm told the old is not correct, ! I'm not happy in losing all of my previous information & email account on the older version that I've had for years!!!!!!! Can I retrieve, reload, etc....
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Được chỉnh sửa bởi Chris Ilias vào
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Hey there!
I am not a Mozilla employee but a contributor/volunteer. I will be contacting the Mozilla SUMO team about this.
I will reply as soon as possible about my findings.
Thank you!
Kind regards,
Bithiah
Được chỉnh sửa bởi Bithiah vào
Is all your data gone? Sounds like a new profile was created. Try going to about:profiles in the URL bar. From there you may see the old profile listed, if so you can try to launch it.
More detail on using about:profiles to recover data from another profile: Recover user data missing after Firefox update