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why don't the pages load when I click on the links saved in my favorites?

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I run a computer on Windows XP. I have been hesitant to update my version of Firefox because of this problem. My last, fully functional, version of Firefox was version 42.0.x and I have just updated to version 52.9.0 (32-bit). if you need further information about my computer or anything else related to this issue please do not hesitate to ask.

My bookmarks menu drops down just fine, I have links in my Bookmarks Toolbar, and all links are very functional. I click on my Bookmarks menu and go to any link saved in my favorites then click the link nothing happens. The same thing goes for the links in my Bookmarks Toolbar. The only way I can get any links to work is to click and drag them into a new tab. This is not how a web browser should function. Can anyone please help me?

Here is my Troubleshooting Information: Application Basics


Name: Firefox Version: 52.9.0 Build ID: 20180621064021 Update Channel: esr-cck-mozilla-EMEfree User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 5.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 2 pending crashes in the given time range)

Extensions


Name: Adblock Plus Version: 2.8.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org

Name: Close All Tabs Button Version: 1.3 Enabled: true ID: close-all-tabs-single@codefisher.org

Name: Close Tab Button Version: 1.6 Enabled: true ID: close-tab-single@codefisher.org

Name: Flash Control Version: 2.1.4 Enabled: true ID: jid1-sNL73VCI4UB0Fw@jetpack

Name: Go to Bottom of Page Button Version: 1.3 Enabled: true ID: bottom-page-single@codefisher.org

Name: Go to Top of Page Button Version: 1.3 Enabled: true ID: top-page-single@codefisher.org

Name: Google Disconnect Version: 2.4.2.1-signed.1-signed Enabled: true ID: google@disconnect.me

Name: Lazarus: Form Recovery Version: 2.3.1-signed.1-signed Enabled: true ID: lazarus@interclue.com

Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Reload Tabs Button Version: 1.3 Enabled: true ID: reload-all-tabs-single@codefisher.org

Name: Stop All Button Version: 1.4 Enabled: true ID: stop-all-single@codefisher.org

Name: Super Tab Mode Version: 2.00.1-signed.1-signed Enabled: true ID: {752a85d4-68d6-48ae-ab7d-6640f5f75d85}

Name: Tab Utilities Version: 1.5.28.1.1-signed.1-signed Enabled: true ID: tabutils@ithinc.cn

Name: Undo Close Tab Button Version: 1.7 Enabled: true ID: undo-close-tab-buttons-single@codefisher.org

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Bookmark Sidebar Button Version: 1.1.1 Enabled: false ID: 5246bde8b000c898ae0c8e6fb26a6748@button.codefisher.org

Name: Flash and Video Download Version: 2.10 Enabled: false ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: History Sidebar Button Version: 1.1.1 Enabled: false ID: 8027b13e6da9264ce88881acaed64218@button.codefisher.org

Name: Java Quick Starter Version: 1.0 Enabled: false ID: jqs@sun.com

Name: Microsoft .NET Framework Assistant Version: 1.2.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: New Tab Button Version: 1.1.1 Enabled: false ID: 0d4168998e27699023fb2217bdb3c444@button.codefisher.org

Name: New Window Button Version: 1.1.1 Enabled: false ID: 3bbac2d2507ef028f0b6dd5c6f1fb3bd@button.codefisher.org

Name: Reload Button Version: 1.1.1 Enabled: false ID: 3ea4ff900b129227e0a5beca5a798746@button.codefisher.org

Name: Sidebar Button Version: 1.1.1 Enabled: false ID: 47e389c03c1b547f4debb69904980c9b@button.codefisher.org

Name: Stop Button Version: 1.1.1 Enabled: false ID: d4743e049aabc5978da936b476cd3138@button.codefisher.org

Graphics


Features Compositing: Direct3D 9 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D9 vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Hardware H264 Decoding: No; Failed to create H264 decoder Audio Backend: winmm DirectWrite: false (0.0.0.0) GPU #1 Active: Yes Description: AMD Radeon HD 6900 Series Vendor ID: 0x1002 Device ID: 0x6718 Driver Version: 9.0.100.1000 Driver Date: 4-11-2013 Drivers: ati2dvag Subsys ID: 00000000 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D11_COMPOSITING: unavailable by runtime: Direct3D11 not available on this computer DIRECT2D: unavailable by default: Direct2D is not available on Windows XP D3D11_HW_ANGLE: disabled by env: D3D11 compositing is disabled



Important Modified Preferences


accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.link.open_newwindow.restriction: 0 browser.places.smartBookmarksVersion: 8 browser.search.update: false browser.search.useDBForOrder: true browser.sessionstore.max_tabs_undo: 25 browser.sessionstore.upgradeBackup.latestBuildID: 20180621064021 browser.startup.homepage: about:blank browser.startup.homepage_override.buildID: 20180621064021 browser.startup.homepage_override.mstone: 52.9.0 browser.tabs.closeWindowWithLastTab: false browser.tabs.drawInTitlebar: false browser.tabs.loadBookmarksInBackground: true browser.tabs.remote.autostart.2: true dom.apps.reset-permissions: true dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 52.9.0 font.internaluseonly.changed: false general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729) gfx.crash-guard.d3d11layers.appVersion: 52.9.0 gfx.crash-guard.d3d11layers.deviceID: 0x6718 gfx.crash-guard.d3d11layers.driverVersion: 9.0.100.1000 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x6718 gfx.driver-init.driverVersion: 9.0.100.1000 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1545715191 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20180621064021 media.gmp-manager.lastCheck: 1545716112 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1545639255 places.history.expiration.transient_current_max_pages: 102658 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 1 plugin.state.npqtplugin: 2 plugin.state.npwmsdrm: 2 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.popups.showBrowserMessage: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {6e048698-fd17-4471-9061-bc903485a00b} security.ssl.errorReporting.automatic: true services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1544951279

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6

Experimental Features


Sandbox


Content Process Sandbox Level: 1

I run a computer on Windows XP. I have been hesitant to update my version of Firefox because of this problem. My last, fully functional, version of Firefox was version 42.0.x and I have just updated to version 52.9.0 (32-bit). if you need further information about my computer or anything else related to this issue please do not hesitate to ask. My bookmarks menu drops down just fine, I have links in my Bookmarks Toolbar, and all links are very functional. I click on my Bookmarks menu and go to any link saved in my favorites then click the link nothing happens. The same thing goes for the links in my Bookmarks Toolbar. The only way I can get any links to work is to click and drag them into a new tab. This is not how a web browser should function. Can anyone please help me? Here is my Troubleshooting Information: Application Basics ------------------ Name: Firefox Version: 52.9.0 Build ID: 20180621064021 Update Channel: esr-cck-mozilla-EMEfree User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 5.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 2 pending crashes in the given time range) Extensions ---------- Name: Adblock Plus Version: 2.8.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org Name: Close All Tabs Button Version: 1.3 Enabled: true ID: close-all-tabs-single@codefisher.org Name: Close Tab Button Version: 1.6 Enabled: true ID: close-tab-single@codefisher.org Name: Flash Control Version: 2.1.4 Enabled: true ID: jid1-sNL73VCI4UB0Fw@jetpack Name: Go to Bottom of Page Button Version: 1.3 Enabled: true ID: bottom-page-single@codefisher.org Name: Go to Top of Page Button Version: 1.3 Enabled: true ID: top-page-single@codefisher.org Name: Google Disconnect Version: 2.4.2.1-signed.1-signed Enabled: true ID: google@disconnect.me Name: Lazarus: Form Recovery Version: 2.3.1-signed.1-signed Enabled: true ID: lazarus@interclue.com Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Reload Tabs Button Version: 1.3 Enabled: true ID: reload-all-tabs-single@codefisher.org Name: Stop All Button Version: 1.4 Enabled: true ID: stop-all-single@codefisher.org Name: Super Tab Mode Version: 2.00.1-signed.1-signed Enabled: true ID: {752a85d4-68d6-48ae-ab7d-6640f5f75d85} Name: Tab Utilities Version: 1.5.28.1.1-signed.1-signed Enabled: true ID: tabutils@ithinc.cn Name: Undo Close Tab Button Version: 1.7 Enabled: true ID: undo-close-tab-buttons-single@codefisher.org Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Bookmark Sidebar Button Version: 1.1.1 Enabled: false ID: 5246bde8b000c898ae0c8e6fb26a6748@button.codefisher.org Name: Flash and Video Download Version: 2.10 Enabled: false ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Name: History Sidebar Button Version: 1.1.1 Enabled: false ID: 8027b13e6da9264ce88881acaed64218@button.codefisher.org Name: Java Quick Starter Version: 1.0 Enabled: false ID: jqs@sun.com Name: Microsoft .NET Framework Assistant Version: 1.2.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: New Tab Button Version: 1.1.1 Enabled: false ID: 0d4168998e27699023fb2217bdb3c444@button.codefisher.org Name: New Window Button Version: 1.1.1 Enabled: false ID: 3bbac2d2507ef028f0b6dd5c6f1fb3bd@button.codefisher.org Name: Reload Button Version: 1.1.1 Enabled: false ID: 3ea4ff900b129227e0a5beca5a798746@button.codefisher.org Name: Sidebar Button Version: 1.1.1 Enabled: false ID: 47e389c03c1b547f4debb69904980c9b@button.codefisher.org Name: Stop Button Version: 1.1.1 Enabled: false ID: d4743e049aabc5978da936b476cd3138@button.codefisher.org Graphics -------- Features Compositing: Direct3D 9 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D9 vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Hardware H264 Decoding: No; Failed to create H264 decoder Audio Backend: winmm DirectWrite: false (0.0.0.0) GPU #1 Active: Yes Description: AMD Radeon HD 6900 Series Vendor ID: 0x1002 Device ID: 0x6718 Driver Version: 9.0.100.1000 Driver Date: 4-11-2013 Drivers: ati2dvag Subsys ID: 00000000 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D11_COMPOSITING: unavailable by runtime: Direct3D11 not available on this computer DIRECT2D: unavailable by default: Direct2D is not available on Windows XP D3D11_HW_ANGLE: disabled by env: D3D11 compositing is disabled Important Modified Preferences ------------------------------ accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.link.open_newwindow.restriction: 0 browser.places.smartBookmarksVersion: 8 browser.search.update: false browser.search.useDBForOrder: true browser.sessionstore.max_tabs_undo: 25 browser.sessionstore.upgradeBackup.latestBuildID: 20180621064021 browser.startup.homepage: about:blank browser.startup.homepage_override.buildID: 20180621064021 browser.startup.homepage_override.mstone: 52.9.0 browser.tabs.closeWindowWithLastTab: false browser.tabs.drawInTitlebar: false browser.tabs.loadBookmarksInBackground: true browser.tabs.remote.autostart.2: true dom.apps.reset-permissions: true dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 52.9.0 font.internaluseonly.changed: false general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729) gfx.crash-guard.d3d11layers.appVersion: 52.9.0 gfx.crash-guard.d3d11layers.deviceID: 0x6718 gfx.crash-guard.d3d11layers.driverVersion: 9.0.100.1000 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x6718 gfx.driver-init.driverVersion: 9.0.100.1000 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1545715191 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20180621064021 media.gmp-manager.lastCheck: 1545716112 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1545639255 places.history.expiration.transient_current_max_pages: 102658 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 1 plugin.state.npqtplugin: 2 plugin.state.npwmsdrm: 2 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.popups.showBrowserMessage: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {6e048698-fd17-4471-9061-bc903485a00b} security.ssl.errorReporting.automatic: true services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1544951279 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.28.6 Version in use: 3.28.6 NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6 NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6 NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1

Giải pháp được chọn

binaryninja said

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here... how to go in safe mode >>Troubleshoot Firefox issues using Safe Mode

First of all, thank you for the speedy response. During this holiday season your haste is much appreciated. Secondly, I restarted in safe mode and links in my favorites started working again. I went through each of my add-ons, testing each one after disabling them one at a time, to figure out which one it was that was causing the problem. It turned out to be the add-on "Tab Utilities." Thirdly, I consider this problem solved.

Once again, thank you very, very much.

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • DivX VOD Helper Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 32.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.9.199
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

Thông tin chi tiết

binaryninja 1 giải pháp 11 câu trả lời
Được đăng

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

how to go in safe mode >>Troubleshoot Firefox issues using Safe Mode
can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here... how to go in safe mode >>[[Troubleshoot Firefox issues using Safe Mode]]

Được chỉnh sửa bởi binaryninja vào

Giải pháp được chọn

binaryninja said

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here... how to go in safe mode >>Troubleshoot Firefox issues using Safe Mode

First of all, thank you for the speedy response. During this holiday season your haste is much appreciated. Secondly, I restarted in safe mode and links in my favorites started working again. I went through each of my add-ons, testing each one after disabling them one at a time, to figure out which one it was that was causing the problem. It turned out to be the add-on "Tab Utilities." Thirdly, I consider this problem solved.

Once again, thank you very, very much.

''binaryninja [[#answer-1183952|said]]'' <blockquote> can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here... how to go in safe mode >>[[Troubleshoot Firefox issues using Safe Mode]] </blockquote> First of all, thank you for the speedy response. During this holiday season your haste is much appreciated. Secondly, I restarted in safe mode and links in my favorites started working again. I went through each of my add-ons, testing each one after disabling them one at a time, to figure out which one it was that was causing the problem. It turned out to be the add-on "Tab Utilities." Thirdly, I consider this problem solved. Once again, thank you very, very much.
cor-el
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Câu trả lời hữu ích

Note that the System Details you provided indicate you run a special funnelcake Firefox version (update channel: esr-cck-mozilla-EMEfree).

Funnelcake builds are an experiment offered as a special Firefox version to (new) users for testing the user experience.

Note that the System Details you provided indicate you run a special funnelcake Firefox version (update channel: esr-cck-mozilla-EMEfree). Funnelcake builds are an experiment offered as a special Firefox version to (new) users for testing the user experience. *https://download-installer.cdn.mozilla.net/pub/firefox/releases/52.9.0esr/