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Diễn đàn trợ giúp

I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

Được đăng

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes. How to reset (disable) 2FA account authenticator? Can you help me? Regards, Mariusz.

Giải pháp được chọn

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Thông tin chi tiết

Shadow110 1072 giải pháp 14836 câu trả lời
Được đăng

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address.

Sorry.

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address. Sorry.
cor-el
  • Top 10 Contributor
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17578 giải pháp 159013 câu trả lời
Được đăng

Giải pháp được chọn

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Do you still have the password of the Firefox account? In case of issues try to log in to the Firefox account via this website. *https://accounts.firefox.com/signin If you can't access the settings page where you can disable 2FA then try a password reset. *https://accounts.firefox.com/settings

Câu trả lời hữu ích

Thanks for help.

I registered new account... It's impossible login to account without 2FA or backup codes...

Thanks for help. I registered new account... It's impossible login to account without 2FA or backup codes...
valasudurai 1 giải pháp 87 câu trả lời
Được đăng

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key