Is this with many sites, a few? Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes, the problem is still there even in safe mode.

www.gmail.com (though the problem isn't obvious until you try logging out, so you need to have a login to check it) maps.google.com is a very obvious one, as the zoom buttons (usually shown in the lower right corner) don't load at all and almost no button viewed on the site has any effect ("direction" work, but searching for the directions won't). If you click the menu button you won't get any menu (nothing happens at all). Hmmm.... Seems like clicking is working on most of the other sites I try now - but menus seem to give me trouble. For a moment it seemed like things were working everywhere and that only google stuff were bugged, but google translate (translate.google.com) works as far as I can see (just like youtube seems to do). (interesting that SOME menus seem to work in gmail as well - but not the signout menu)

best regards, Martin Kahnberg

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer

• https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Firefox has been uninstalled and reinstalled, system has been cleaned (and restarted a couple of times just to be on the safe side)... I'm still having exactly the same problems with gmail and maps.google.com though. I can't log out from gmail and I can't view my contacts either, and maps.google.com is completely out of order. I can search now, but the map doesn't change to the place I search for (so if I'm viewing an area in Australia and search for a place in Europe the map will still show me the area in Australia - but if I zoom out using my mouse pad to get a world view there will be a pin in Europe for the place that I searched for). I've never had issues like these in the past, and I've been using netscape/mozilla/firefox for 20 years...

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Then restart.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Type about:profiles<enter> in the address bar.

Disabling hardware acceleration didn't change anything. I'll try the profile thingy now.

I created a new profile and started firefox using it. I was definitely using it, as it said "welcome to firefox" on loading and all bookmarks were missing. Neither maps.google.com nor gmail was working properly, though. (I used both sites on a desktop running widows 10 and Firefox 30 minutes ago without any trouble at all, so there has to be some kind of wierd thing on this laptop...)

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Changed to the 32bit version, but the problem remains. Exactly the same behaviour.

The issue is in here : 2gig of video ram adapterDescription: Intel(R) HD Graphics 620 adapterDescription2: NVIDIA GeForce 940MX (isGPU2Active: False) driverDate: 7-24-2017 driverDate2: 9-16-2017 direct2DEnabled: False featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name':

Using the IBM and #2 is off which is the better card but not know why it is off unless all the errors are it's but issues are here and Update Video card Drivers with a Clean Install only if can.

Please let us know if this solved your issue or if need further assistance.

"Using the IBM and #2 is off which is the better card but not know why it is off unless all the errors are it's but issues are here and Update Video card Drivers with a Clean Install only if can." I'm not really sure I understand this part, but I think you say that I'm using the wrong gfx card. I checked, and indeed I am using the wrong one (the integrated chipset instead of the nVidia card that I know I was using earlier). I don't know why it's been changed and I've tried to change it now, but the laptop keeps saying that it's using the intel chipset for the display. How on earth do I change which gfx card to use in the crappy widows10??? I've changed physX and 3D to nVidia, but I can't figure out any way to get the nVidia card to be the card used for the display (so if I choose "display settings" it keeps displaying the settings for the intel chipset that I don't want to use).

GPU #1 Active Yes Description NVIDIA GeForce 940MX Vendor ID 0x10de Device ID 0x134d Driver Version 23.21.13.8871 Driver Date 12-15-2017 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_272afa26a90591d3\nvldumd.dll Subsys ID 00000000 RAM 2048 GPU #2 Active No Description Intel(R) HD Graphics 620 Vendor ID 0x8086 Device ID 0x5916 Driver Version 22.20.16.4749 Driver Date 7-24-2017 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 00000000 RAM Unknown