Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Impossible to log in to Mozilla Support

  • 2 trả lời
  • 3 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I created a new account to ask a question.

I tried to log in later & it said the pwd was invalid. I asked for a pwd reset link. I used the link to reset the pwd. Mozilla Support said the pwd was successfully reset. I tried to log in with the new pwd & Mozilla Support didn't recognize it.

I asked again for a reset link. Same process, same result.

I tried to post a question about the login issue. On the screen for creating an acct, it said my existing user name was available (it should not have been). I tried to create an acct w the same user name (that it said was available), but then it said the email was already taken. I clicked where it said 'I already have an acct'. I tried to login to the existing acct. It didn't give any error message - just put me back at the new acct creation screen.

I had to create a whole new acct, using a different email, in order to ask this question now. I imagine, if I come back later & try to log in to this new acct, I again won't be able to.

I created a new account to ask a question. I tried to log in later & it said the pwd was invalid. I asked for a pwd reset link. I used the link to reset the pwd. Mozilla Support said the pwd was successfully reset. I tried to log in with the new pwd & Mozilla Support didn't recognize it. I asked again for a reset link. Same process, same result. I tried to post a question about the login issue. On the screen for creating an acct, it said my existing user name was available (it should not have been). I tried to create an acct w the same user name (that it said was available), but then it said the email was already taken. I clicked where it said 'I already have an acct'. I tried to login to the existing acct. It didn't give any error message - just put me back at the new acct creation screen. I had to create a whole new acct, using a different email, in order to ask this question now. I imagine, if I come back later & try to log in to this new acct, I again won't be able to.

Tất cả các câu trả lời (2)

more options

Note: your email address is not your password.

Well logged in now.

  • Thanks for Contacting Mozilla Support
more options

Maybe you made a typo in the user name when you created the account or possibly had CAPS lock active (the user name is case sensitive). You can try to contact a site administrator via to look into this.

You can create a thread in the contributors forum and add [ATTN: Admin] in front.